Netware Checklist; File Server Checklist; Workstation Checklist - Ricoh fax3310l Basic Features

8.4 Troubleshooting Checklists

8.4.3.1 NetWare Checklist

• Is the print server name entered correctly?
• The default name is the Network Interface Board serial number (six digits with a
three-letter prefix). This number is located on the card.
• Did you assign print queues to the printer?
• It is recommended you assign each print queue to only one Network Interface
Board-connected printer. If print queues are assigned to other network printers,
the print jobs might be going to another network printer.
• Did you assign the printer to the type Remote Other/Unknown?
• If the server settings are correct, the connection between the printer and network
might have been broken. In this case:
— Turn the printer off and, using NWADMIN or PCONSOLE, wait for the status
— Turn the printer on and the status should change to Waiting for Job.

8.4.3.2 File Server Checklist

• Is there enough disk space on the file server and is it running?
• Is the correct file server associated with the printer? Use NWADMIN or
PCONSOLE to check this.
• Did you have the proper rights to configure the printer?
• Are the File Server and the Print Server communicating? Run the NetWare
COMCHECK utility from any network workstation to check this.
• Are there enough user positions on the File Server? The Print Server function logs
on as a user.

8.4.3.3 Workstation Checklist

• Is the network loaded onto the workstation? See your Novell documentation.
• Is the application set up to print to the printer? For example, are you using the
correct driver?
• Is the workstation connected to the correct print queue? Print a file and verify that
the file goes to the queue.
• Are the print queues assigned to the Network Interface Board-connected printer
also assigned to another network printer? If so, the print jobs may be going to that
printer.
8-6
message Not Connected.
Operation and Troubleshooting