Technical Support - Palm Tungsten Tungsten E Handbook

Close the Palm folder.
4.
Perform a hard reset. See
5.
Perform a HotSync operation.
6.
Operate your handheld and try to replicate problem operations.
7 .
Perform one of the following:
8.
– If your handheld still has problems, see the other sections in this chapter for
solutions to the problem. Fix the problem before re-installing the third-party
applications.
– If your handheld no longer has problems, install the third-party applications
one application at a time using the following procedure.
To re-install third-party applications one at time:
Open the Backup folder
1.
Double-click on one .prc file.
2.
The Palm™ Quick Install window opens with the .prc file listed.
Click Done.
3.
Perform a HotSync operation to install the files. See
4.
Operate your handheld and try to replicate problem operations.
5.
Perform one of the following:
6.
– If installing the application recreates your problem, remove the application
and contact the application developer for a solution. Continue to re-install
your applications one application at a time to make sure another application
is not creating a problem.
– If installing the application does not cause a problem, got to step 1 and re-
install another application.

Technical support

If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, go to
your regional Technical Support office.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please provide the following information:
The name and version of the operating system you are using
The actual error message or state you are experiencing
The steps you take to reproduce the problem
The version of handheld software you are using and available memory
"Performing a hard reset"
www.palm.com/support/tungstenE
Technical support
in Appendix A for details.
Chapter 15 for details.
or send an e-mail to
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