Software Installation Problems - Palm Tungsten Tungsten E Handbook

Appendix B Frequently Asked Questions

Software installation problems

Problem
The installation menu did not
appear when I inserted the
Software Installation CD-ROM
(or the Software Essentials CD-
ROM) into my Windows
computer.
I cannot install Palm Desktop
software on my Windows
computer.
280
Solution
Try the following:
From the Windows desktop, click Start.
1.
Select Run.
2.
Click Browse.
3.
Locate your CD-ROM drive, and then select the
4.
Autorun file.
Click Open.
5.
Click OK.
6.
Try the following:
Disable any virus-scanning software on your computer.
1.
Close any open applications.
2.
Make sure your computer has at least 50 megabytes (MB) of
3.
disk space available.
Delete all temporary files.
4.
Run ScanDisk (or another disk verification tool) on your
5.
computer.
Install the latest Windows software updates to your
6.
computer.
If you are upgrading from an older Palm handheld, or non-
7.
Palm-branded handheld, remove any previous version(s)
of Palm Desktop software using the Windows
Add/Remove Programs Control Panel
Uninstall and then reinstall Palm Desktop software.
8.