Palm Tungsten Tungsten E Handbook page 296

Appendix B Frequently Asked Questions
I am using Outlook as my
personal information manager
(PIM), but I cannot do a
HotSync operation.
I cannot launch HotSync
Manager.
I tried to do a local HotSync
operation, but it did not
complete successfully.
286
Try each of these in turn:
Click HotSync Manager, and then select Custom. Check
that the correct conduit is active.
Check that the correct conduit is installed. Reinstall
HotSync Manager, and make sure that the correct conduit
is selected.
Reinstall Palm Desktop software and select the option to
synchronize with Microsoft Outlook.
Make a backup copy of your Palm Desktop data, and then
reinstall Palm Desktop software.
Try each of these in turn:
Check the connection between the HotSync cable and the
USB port on your computer.
Make sure the username you selected in Palm Desktop
software matches the username assigned to your handheld.
Make sure the date on your computer matches the date on
your handheld.
Read the HotSync Log for the user account for which you
are performing a HotSync operation
On a Windows computer, try each step in turn:
Make sure that HotSync Manager is running. If it is
running, close it and restart it.
Make sure you selected Local USB from the
HotSync Manager menu.
On a Mac computer, make sure HotSync Manager is enabled
on the HotSync Controls tab in the HotSync Software Setup
window.