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Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, go to
your regional Technical Support office.
Before requesting support, experiment a bit to reproduce and isolate the problem.
When you do contact support, please be ready to provide the following
information:
The name and version of the operating system you are using
The actual error message or state you are experiencing
The steps you take to reproduce the problem
The version of handheld software you are using and available memory
The wireless service provider's name
The software version of your 802.11b radio
To find your handheld version and memory information:
Press Home
1.
Press Command Stroke
2.
Alternately, press Function
App Menu.
NOTE
Palm OS handhelds. Unfortunately, we are not able to support such a large
number of third-party applications. If you are having a problem with a third-
party application, please contact the developer or publisher of that software.
Tap Version to see version numbers, and tap Size to see the amount of free
3.
memory in kilobytes.
To find your wireless service provider's name and 802.11b radio software version:
Press Home
1.
Tap the Prefs icon
2.
Tap the pick list in the upper-right corner of the screen.
3.
Select Mobile.
4.
Select Current status.
5.
Scroll down to SV number to view the software version of your 802.11b radio.
6.
www.palm.com/support/tungstenc
.
Thousands of third-party add-on applications have been written for
.
.
+ L.
+ Menu
, and then select Info on the
Technical support
or send an e-mail to
407
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