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Appendix B Frequently Asked Questions
Problems with incompatible applications
Palm works with developers of third-party add-on applications to ensure the
compatibility of these applications with your new Palm Tungsten T3 handheld.
Some third-party applications, however, may not have been upgraded to be
compatible with your new Palm handheld.
Possible symptoms of incompatible applications include:
Fatal errors needing resets
Frozen handheld requiring a reset
Slow performance
Abnormal screen display
Uneven sound quality
Problems opening an application
Problems performing a HotSync operation
You can determine whether an incompatible application is causing problems by
deleting the application and then operating your handheld. For instructions on
deleting an application from your handheld, see
Chapter
After you have deleted the application, try to replicate the operation that created
the error. If removing the application solves your problem, contact the application
developer for a solution.
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your handheld or have
upgraded from an earlier model of a Palm handheld, perform the following
procedure to remove all third-party applications from your handheld. Once you
have removed all of the third-party applications, you can install one application at
a time to determine which application is causing the problem.
IMPORTANT
removing the applications, perform a HotSync operation to backup your data.
To remove all third-party applications:
Open the Palm folder on your desktop computer.
1.
Open the user folder for your handheld.
2.
User folder names are abbreviated as lastname firstinitial.
Select and drag the Backup folder to the Windows desktop.
3.
Make sure you see the Backup folder on the Windows desktop.
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4.
The following procedures erase all data from your handheld. Before
"Removing applications"
in
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Troubleshooting
