Changing Skillset Properties - Nortel BCM50 Administration Manual

Changing skillset properties

You cannot change the properties of a skillset while it is enabled. You must disable the skillset. If
you want to change the CDN, disable the skillset and wait until there are no calls in the skillset
before you change the CDN.
To change a skillset
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxxx
CHNG
Skillset Admin
PARM AGENT ROUTE
<xxxxxxxxx>
CHNG
Skillset name:
RETRY BKSP
<xxxxxxxxx>
CHNG
CDN: <xxx>
CHNG
CDN:
RETRY
CDN: <xxx>
CHNG
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
Enter the number of the skillset you want to change and press OK.
5
OK
6 The display shows whether the skillset is enabled or disabled.
NEXT
You must disable the skillset before you make changes to it. To
disable the skillset Press CHNG and press NEXT to continue.
Press PARM.
7
Press CHNG if you want to change the name of the skillset
8
NEXT
or
press NEXT and go to step 11.
Enter the new skillset name and press OK.
9
OK
For how to enter characters on the dialpad, refer to
dialpad" on page
10 Press NEXT.
NEXT
11 The skillset's CDN is displayed.
NEXT
Press CHNG to change the CDN
or
press NEXT and go to step 14.
12 Enter the CDN and press OK.
OK
13 Press NEXT.
NEXT
Chapter 5 Setting up skillsets
16.
Call Center Telephone Administration Guide
49
"Using the