Changing And Viewing Overflow Rules - Nortel BCM50 Administration Manual

124 Chapter 9 Intelligent Overflow Routing

Changing and viewing Overflow rules

Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxxx
CHNG
Skill mbox pswd
RESET
Skill mbox pswd
RESET
Skillset Admin
PARM AGENT
Skillset Admin
ROUTE OVFLW UNCF
Overflow rules
ADD CHNG
1: mode
CHANGE
1: time
CHANGE
N0025637 02
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
Enter the number of the skillset you want to change and press OK.
5
OK
6 The display shows whether the skillset is enabled or disabled.
NEXT
You must disable the skillset before you make changes to it. To
disable the skillset Press CHNG and press NEXT to continue.
Press NEXT to continue.
7
NEXT
Press NEXT to continue.
8
NEXT
Press OTHR.
9
OTHR
10 Press OVFLW.
11 Press CHNG.
DEL
12 The first Overflow rule, shown here as rule 1, is displayed.
NEXT
If you want to change another rule, press NEXT until you see the
display in step 17.
Press CHANGE if you want to change the mode of the Overflow rule
(mode is either Day, Night or 24 Hour)
or
press NEXT to continue.
13 Press CHANGE if you want to change the time of the Overflow rule
NEXT
or
press NEXT to continue.
If you do not have a time set for this Overflow rule this display
does not appear.