Feature Codes; General Call Center Parameters - Nortel BCM50 Administration Manual

172 Chapter 14 Call Center Programming Record

Feature Codes

Feature code name
Display Waiting Calls
Open Mailbox
Log on/Log off
Supervise agents
Not Ready
Return to skillset on No Answer
Voicemail DN
Operator status

General Call Center parameters

Number of Reserved channels
Primary alert time limit in mm:ss
Secondary alert time limit in mm:ss
CLID Parameter
Supervisor Help request timeout value
Skillsets supervisors can receive help
requests from
Lines answered by Call Center
N0025637 02
Dialpad buttons Custom Feature Code
≤·‚· ≤ · ____ ____
≤·°⁄ ≤ · ____ ____
≤·‚› ≤ · ____ ____
≤·‚fi ≤ · ____ ____
≤·‚° ≤ · ____ ____
≤ · ____ ____
≤·°fi ≤ · ____ ____
≤·°¤ ≤ · ____ ____
No CLID Number Only Name & Number