Deleting Overflow Rules - Nortel BCM50 Administration Manual

126 Chapter 9 Intelligent Overflow Routing

Deleting Overflow rules

Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxxx
CHNG
Skill mbox pswd
RESET
Skillset Admin
PARM AGENT
Skillset Admin
ROUTE OVFLW UNCF
Overflow rules
ADD CHNG
Number to erase
SINGLE
Erase all rules?
YES
Erase rule:
RETRY
Erase rule: X
CHNG
N0025637 02
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
Enter the number of the skillset you want to change and press OK.
5
OK
6 The display shows whether the skillset is enabled or disabled.
NEXT
You must disable the skillset before you make changes to it. To
disable the skillset Press CHNG and press NEXT to continue.
Press NEXT to continue.
7
NEXT
Press OTHR.
8
OTHR
Press OVFLW.
9
10 Press DEL.
DEL
11 Press SINGLE to erase one rule and go to step 13
ALL
or
press ALL to erase all the overflow rules for the skillset and go to
the next step.
12 Press YES to erase all the overflow rules for the skillset and go to
NO
step 15.
13 Enter the number of the rule you want to delete and press OK.
OK
14 Press OK to confirm the deletion
OK
or
press CHNG and enter the number of the rule you want to delete.
15 Press ® to end the session.