Setting Up A Skillset - Nortel BCM50 Administration Manual

Setting up a skillset

You can record skillset properties in the table
To set up a skillset
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL
Skillset:
RETRY QUIT
Status: uninit
SETUP
SKILLx
CHNG
Skillset name:
RETRY BKSP
xxxx
CHNG
CDN:
RETRY
CDN: xx
CHNG
MWI ext: xx
CHNG
Ext:
RETRY
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
OTHR
Enter the number of the skillset you want to set up and press OK.
5
OK
Press SETUP.
6
QUIT
Press CHNG to assign a name to the skillset
7
NEXT
or
press NEXT if you do not want to assign a name to the skillset and
go to step 10.
If you do not enter a skillset name the skillset name defaults to
SKILLx, where x is the skillset number, as shown here.
Enter the skillset name and press OK. For how to enter characters
8
OK
on the dialpad refer to
9 The skillset name is displayed.
NEXT
Press NEXT.
10 Enter the CDN of the skillset and press OK.
OK
11 Press NEXT.
NEXT
12 If you want to assign an MWI extension, press CHNG
NEXT
or
if you do not want to assign an MWI extension, press NEXT and go
to step 15.
13 Enter the extension of the telephone you want to use for MWI and
OK
press OK.
Chapter 5 Setting up skillsets
"Call Center skillsets" on page
"Using the dialpad" on page
Call Center Telephone Administration Guide
43
174.
16.