Adding A Distribute For Step - Nortel BCM50 Administration Manual

134 Chapter 10 Routing table administration

Adding a Distribute for step

Distribute for steps put callers on hold while they wait for an agent.
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxx
CHNG
Skill mbox pswd
RESET
Skillset Admin
PARM AGENT
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT
Day routing
SETUP
Step x
DIST GRTG
Dist time: 00:30
CHNG
Hold time mmss:
RETRY
Hold time: xx:xx
CHNG
Another step?
YES
N0025637 02
≤
1
Press
OK
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
5 Enter the number of the skillset you want to add a Distribute step to
OK
and press OK.
If the skillset is enabled, press CHNG to disable it.
6
NEXT
Press NEXT.
Press NEXT to continue.
7
NEXT
Press OTHR.
8
OTHR
Press ROUTE.
9
10 Press DAY or NIGHT.
QUIT
In this example, Day is shown.
11 Press SETUP.
QUIT
12 Press DIST.
OTHR
13 The default hold time is 00:30.
OK
Press CHNG to change the default time
or
press OK to accept the default and go to step 16.
14 Enter the hold time and press OK.
OK
15 Press OK.
OK
16 Press YES to add another step
QUIT
or
press ® to end the session.
·°‹.