Example Set Displays For Mqa - Nortel MERIDIAN 1 M2216ACD User Manual

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Example set displays for MQA

The following illustrations show examples of an ACD call being presented to an
ACD agent who is operating with MQA.
In the first illustration, a direct call is made by Tracey Brown at DN 3508 to ACD
DN 2200 and is presented to the MQA agent.
TRACEY BROWN
3508
Calling Line
Identification
The next illustration also shows an example set display where a direct call is made
by Tracey Brown at DN 3508 to ACD DN 2200, and is presented to an MQA
agent. However, in this example ACD DN 2200 has a name defined ("SALES").
When the queue has a name defined, the name appears on the agent's display
instead of the ACD DN digits.
TRACEY BROWN
3508
Calling Line
Identification
11
Calling Party
Name Display
Calling Party
Name Display
M2200
ACD DN
" M " indicates
MQA and the
DN is 2200
SALES
ACD DN has
been defined
with the name
" S ALES"