Mercedes-Benz V-Class 2021 Owner's Manual page 246

The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
Under certain circumstances data is also
R
transmitted in the voice channel to the
Mercedes-Benz emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If the Mercedes-Benz emergency call system can‐
not connect to the Mercedes-Benz emergency
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer‐
gency services, a corresponding message
appears in the display.
Dial the emergency number 112 on your
#
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
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conditions permit you to do so until a voice
connection is established with the emergency
call centre operator.
Based on the call, the operator decides
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whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emer‐
gency call
To use the SOS button in the overhead
#
control panel: press the SOS button at least
one second long .
To use voice control: use the LINGUA‐
#
TRONIC Call the Mercedes accident centre
voice command .
When the emergency call is made:
A voice connection is made to the Mercedes-
R
Benz emergency call centre.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call centre.
Breakdown assistance 243
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call centre operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
Under certain circumstances data is also
R
transmitted in the voice channel to the
Mercedes-Benz emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz service centre to
be initiated quickly.
If the Mercedes-Benz emergency call system can‐
not connect to the Mercedes-Benz emergency
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer‐
gency services, a corresponding message
appears in the media display.
Dial the emergency number 112 on your
#
mobile phone.
Ending an unintentional Mercedes-Benz emer‐
gency call
Select ~ on the multifunction steering
#
wheel.
Transmitted data Mercedes-Benz with the
Mercedes-Benz emergency call
In the event of an automatic or manual emer‐
gency call, as well as for a 112 emergency call,
data is transmitted to the Mercedes-Benz emer‐
gency call centre or the public emergency serv‐
ices call centre.
The following data is transmitted:
Vehicle's GPS position data
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GPS position data on the route (a few
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hundred metres before the incident)
Direction of travel
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Vehicle identification number
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Vehicle drive type
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The estimated number of people in the vehi‐
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cle
Whether the emergency call was initiated
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manually or automatically