Mercedes-Benz V-Class 2021 Owner's Manual page 201

198 Mercedes me
whether you wish to get support from the
Mercedes-Benz customer centre.
Select Call.
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After your agreement, or if the Mercedes
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me connect service "Accident and Break‐
down Management" is active, the vehicle
data is transferred automatically
( page 200).
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The Mercedes-Benz customer centre will
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take your call and organise breakdown
and accident assistance.
You may be charged for these services.
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Depending on the severity of the accident, an
automatic emergency call can be made. This
has priority over all other active calls.
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In addition, if the "Telediagnosis" Mercedes
me connect service is active, a similar query
may appear at a later time in the event of a
breakdown. If you are already in contact with
the Mercedes-Benz customer centre or have
received help, this query can be ignored or
rejected.
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If you answer the prompt for support from
the Mercedes-Benz customer centre with
Later the message will disappear and reap‐
pear at a later time.
The query triggered by the "Telediagnosis"
Mercedes me connect service can either be
confirmed or rejected. After rejection, it is no
longer displayed.
Arranging a service appointment via
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz customer
centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime‐
dia system reminds you after a certain amount of
time that a service is due. A prompt appears ask‐
ing if you would like to make an appointment.
To arrange a service appointment: select
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Call.
After your confirmation, the vehicle data is
sent and the Mercedes-Benz customer centre
deals with your appointment. The information
is then sent to your desired service outlet.
They will contact you to confirm the appoint‐
ment and, if necessary, to discuss the details.
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If you select Later
appears, the message is hidden and reap‐
pears at a later time.
Consenting to data transfer for a Mercedes
me call
Requirements:
There is an active Mercedes me call via the
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multimedia system or the buttons in the over‐
head control panel (
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The prompt to confirm data transfer does not
appear in all countries.
If the Accident and Breakdown Management
services are not activated on Mercedes me, the
following message appears
mit vehicle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
improve the processing of your
Select Yes.
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Relevant identification data is transmitted
automatically.
More information on Mercedes me: https://
www.mercedes.me
Transferred data during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and smooth service.
The following requirements must be met for data
transmission:
The ignition is switched on.
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The necessary data transmission technology
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is supported by the mobile network provider.
A sufficient mobile phone connection quality
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is provided.
Multi-stage transmission depends on the follow‐
ing factors:
Reason for the initiation of the call
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Available mobile radio transmission technol‐
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ogy
Activated Mercedes me connect services
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Selected service in the voice dialogue system
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A request for consent to data transmission is
only made if the corresponding Mercedes me
connect service has not been activated.
after the service message
page 197).
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Do you want to trans-
request?.