Alcatel-Lucent 1665 Installation Manual page 375

Technical support
Alcatel-Lucent Alerts
You can access Alcatel-Lucent Alerts from the left column on the Customer Support
homepage (unless this view has been changed), from the "Technical Support" section in
the center of the page, or from the "My Bookmarks" section (if Alcatel-Lucent Alerts is
added there).
Once you are on the Alcatel-Lucent Alerts web page, a list of products are displayed.
Click on a product to see a list of Alerts for that product. Alternatively, use the "Enter the
number of the Alert" field to find a specific Alert, or use the text search to search for
Alerts with certain words.
To subscribe to Alcatel-Lucent Alerts, click the "Alerts Subscription Page" link. Once at
the "Alcatel-Lucent Alerts Subscription" page, fill out the form and choose the product
whose alerts you would like to subscribe to.
You have the option to click "Modify Subscription" or "Cancel Subscription." Modify
Subscription allows you to modify the Urgency, Type, and/or Products selected. "Cancel
Subscription" will stop future Alcatel-Lucent Alerts email messages.
Product Change Notices (PCNs)
You can access Product Change Notices (PCNs) from the left column on the Customer
Support home page (unless this view has been changed), from the "Technical Support"
section in the center of the page, or from the "My Bookmarks" section (if PCNs were
added there).
Once on the PCN web page, a list of PCNs is displayed. You can search PCNs by clicking
one of the following links:
PCN cross-reference
•
Search for specific text in Class A PCNs
•
PCNs added or updated within the past 30 day
•
Change Notice summary report
•
Return Material Authorization (RMA) (Repair and Exchange)
Important!
Return Material Authorization (RMA) can be accessed from the left column on the
Customer Support home page (unless this view has been changed), from the "Technical
Support" section in the center of the page, or from the "My Bookmarks" section (if it was
added there).
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365-372-304R7.1
Issue 1, November 2007
This may not apply to all products.
Accessing and navigating the On-Line Customer Support
(OLCS) web site
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