Technical Support Technical Assistance - Alcatel-Lucent 1665 Installation Manual

Technical support
Important!
information, select one of the three categories shown at the bottom of the page:
Consult & Design, Maintain & Operate, or Integrate & Deploy.
Technical support
Many of our customers have established their own support procedures. These procedures
usually involve escalation within their own companies. However, some instances may
require additional assistance from Alcatel-Lucent.
Alcatel-Lucent has been and continues to be committed to providing excellence in
technical support for its products and services. Therefore, we provide a hierarchical
support structure ready and available to solve any Alcatel-Lucent product technical issue.
When additional assistance is required, the Alcatel-Lucent Welcome Center is the first
point of contact. An Alcatel-Lucent Welcome Center operator can direct the request to
engineers that are highly trained and skilled in resolving issues, involving Alcatel-Lucent
products. Technical assistance is available 24 hours a day, 7 days a week.
Alcatel-Lucent Welcome Center
1 866 582 3688, prompt 1 (continental U.S.)
+1 (630) 224 4672 (outside continental U.S.)
(24 hours a day, 7 days a week)
By using the Alcatel-Lucent Welcome Center as the entry point for Alcatel-Lucent support,
customers will be assured of a timely and effective technical support service.
On-line customer support
Overview
On-Line Customer Support (OLCS) is the Customer Support web site for our customers'
technical support needs. This customer web access tool provides an easy method to access
data about Alcatel-Lucent products using the World Wide Web. A customer must first
request access to this web site to gain access to the following customer support features:
Ask AL Knowledge base
•
Customer Assistance Request Entry System (CARES)
•
Data Drop Box
•
Documentation
•
Downloads
•
Alcatel-Lucent Alerts
•
Product Change Notices
•
RMA (Repair and Exchange)
•
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365-372-304R7.1
Issue 1, November 2007
An overview of the services provided is displayed. For more
Technical assistance
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