Error Messages - Canon imageCLASS MF7460 Reference Manual

Before Using the
Machine 1

Error Messages

Original and Paper
2
Copying
3
Sending and
Receiving 4
Printing and
Scanning
5
Network (imageCLASS
MF7480/MF7470 Only) 6
Remote UI (imageCLASS
Cannot connect to the selected server. Check the settings.
MF7480/MF7470 Only) 7
(imageCLASS MF7480/MF7470 Only)
System Settings
Description
8
Action
Maintenance
9
Troubleshooting
10
Appendix Cannot find the selected server. Check the settings. (imageCLASS
MF7480/MF7470 Only)
11
Description
Action
Table of Contents
Index
If the machine displays a self-diagnostic error message, follow
the instructions on the touch panel display.
Self-diagnostic error messages appear on the touch panel
display when:
• scanning or printing cannot be performed because of an
operational error.
• you need to make a decision or take some action during
scanning, copying, or printing.
• you need to make a decision or take some action while
browsing the network (imageCLASS MF7480/MF7470 Only).
The following is a list of self-diagnostic error messages, along
with their possible causes and remedies.
Cannot connect to the specified IP address/port.
Check the Gateway Address setting in IPv4
Address Settings in TCP/IP Settings in Network
Settings in System Settings (from the Additional
Functions screen). (See "Set the Machine for
Network Usage (imageCLASS MF7480/MF7470
Only)," in the Starter Guide.)
The IP address that the machine should connect
to cannot be determined.
Check the DNS (Domain Name System) Server
Settings in TCP/IPv4 or v6 in Network Settings in
System Settings (from the Additional Functions
screen). (See "DNS Settings," on p. 6-33 or
p. 6-42.)
Back
Action Check whether the DNS (Domain Name System)
server's DNS settings are correct.
Check the cable. (imageCLASS MF7480/7470 Only)
Description The machine and cable are not connected
properly.
Action Turn off the machine, check that the machine is
connected to the network using the proper
cable, and then turn the machine on.
Check the TCP/IP. (imageCLASS MF7480/MF7470 Only)
Description The machine's TCP/IP is not operating.
Action Check the IP Address Settings in Network
Settings in System Settings (from the Additional
Functions screen). (See "IP Address Settings," on
p. 6-40 or "Set the Machine for Network Usage
(imageCLASS MF7480/MF7470 Only)," in the
Starter Guide.)
Check your document.
Description Paper or originals are jammed.
Action Remove any jammed paper or originals. (See
"Clearing Jams," on p. 10-3, and "Feeder," on
p. 10-5.)
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