Canon imageRUNNER ADVANCE C5000 Series Technical Workbook page 38

Servicing Work
1) In Service Mode, Mode List > COPIER > Function > CLEAR > ERR, and select "OK". Return to the error
screen with reset key, and turn OFF the main power.
2) Open the rear cover, and then turn ON the main power. Check that the drive motor runs at the initial
operation.
2-1) When the drive motor runs, go to step "a) When the drive motor runs." If the drive motor does not run,
go to step 3).
3) Visually check that the connector [1] slips out; the cable [2] is not broken; the connector of the hopper
driver PCB [3] is securely fitted. Insert the connectors once again if necessary.
4) If the drive motor does not run even though each part has no problem when they are checked in step 3),
replace the drive motor (Bk:FK2-7875-000/ C.M.Y: FK2-7893-000.) If the replacement improves the
symptom, the work is completed.
a) When the drive motor runs:
Check if the bottle is correctly attached and detached.
a-1) Open the controller box at the back of the main body (when the FAX unit is mounted, open the FAX unit
as well.), then remove one screw [1] and detach the toner container removing tool [2].
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