Canon imageRUNNER ADVANCE C5000 Series Technical Workbook page 216

E025-0xC0
This sub code may occur due to one of the following:
1. Distortion of the sensor support plate and the open/close detect flag installation area.
a. Due to the distortion of the sensor support plate and the open/close detect flag installation area,
the sensor doesn't make detection. Accordingly, any attempt to open the small toner door
although the front upper cover is closed may also be the cause.
2. Insufficient protruded length of the link shaft.
a. Due to the hopper bending toward the rear side of the main body or due to the distortion of the
main body frame, the link shaft for releasing the small door is not sufficiently protruded.
Due to such insufficient protruded length, the small window cannot be opened.
3. Damage on the toner insertion inlet cover sensor.
a. Due to shock applied by opening/closing of the front upper cover, the toner insertion inlet
cover sensor is damaged and is stuck to the ON side.
For procedures on troubleshooting for E025-0xC0, please refer to "E025-0xC0_Servicing Procedures.pdf",
which is contained within "E025_Servicing_Procedures.zip". "E025_Servicing_Procedures.zip" can be
found with this Technical Publication on the e-Support website.
SERVICING PROCEDURE:
If any parts need replacement, removal of the Hopper Assembly may be required. For procedures on
removing the hopper assembly, please refer to one of the following procedures found with this Technical
Publication on the e-Support website:
• iR ADV C9075 Series Hopper Procedure.pdf
• iR ADV C9280 Series Hopper Procedure.pdf
NOTE:
All procedures mentioned in this Technical Publication are contained within
"E025_Servicing_Procedures.zip" which can be found with this Technical Publication on the e-
Support website. Please download and unzip this file to access all of the servicing procedures for
this Technical Publication.
TP13 337.pdf
e-Support Filename:
09-06-13
Date:
Page 5 of 7