Canon imageRUNNER ADVANCE C5000 Series Technical Workbook page 214

E025-0x02
This sub code can refer to a number of areas in or around the Hopper Assembly. One of the following may
cause this error:
1. Disconnection of the connector for the stirring supply motor, breaking of the wire and damage on
the Hopper Driver PCB.
2. Pinching of the harness tie-wrap for the Bk Hopper.
3. Clogging of toner in the toner supply pipe leading to the Developing Assembly.
4. Distortion of the unit due to the incorrect screw used to install the Bk Hopper Unit or due to the
wrong order in which the screws are installed.
5. Distortion of the unit due the incorrect order in which the screws are installed for the Color Hopper
Assembly.
6. Contamination of the rotation detection sensor.
7. Failure in the stirring screw drive motor (i.e., DC motor)
For procedures on troubleshooting for E025-0x02, please refer to "E025-0x02_Servicing Procedures.pdf",
which is contained within "E025_Servicing_Procedures.zip". "E025_Servicing_Procedures.zip" can be
found with this Technical Publication on the e-Support website.
E025-0x10
This sub code refers to the connector of the drive motor on the Hopper Assembly. The cause for this sub
code may be due to the drive motor slipping out of position, being broken, have a failure or the connector on
the Hopper Driver PCB may not be secure. This may also refer to the 18T gear (FU6-0584-000) being
broken or damaged.
If the 18T gear is damaged or broken, replace it with a new style 18T gear (FL3-8703-000).
NOTE:
Please be advised that the 18T gear (FU6-0584-000) may be used on additional products Canon
produces. Although the 18T gear (FU6-0584-000) has been updated to a new style (FL3-8703-000)
for this series, other series may continue to use the old style (FU6-0584-000). Therefore, the parts
For procedures on troubleshooting for E025-0x10, please refer to "E025-0x10_Servicing Procedures.pdf",
which is contained within "E025_Servicing_Procedures.zip". "E025_Servicing_Procedures.zip" can be
found with this Technical Publication on the e-Support website.
ordering system may not show the update clearly.
TP13 337.pdf
e-Support Filename:
09-06-13
Date:
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