Ricoh Aficio 1515 Service Manual page 299

9 March 2004
Communication
Route
4. E-mail account on the
5. E-mail server
Between e-mail
server and internet
6. Destination e-mail
7. Router settings
1. Error message by e-
Between e-mail
server and internet
Item
• Make sure that the PC
Server can log into the e-mail
server.
• Check that the account
and password stored in
the server are the same
as in the machine.
• Make sure that the client
devices which have an
account in the server can
send/receive e-mail.
Make sure that the e-mail
address address is actually used.
Check that the e-mail
address contains no
incorrect characters such as
spaces.
Use the "ping" command to
contact the router.
Check that other devices
connected to the router can
sent data over the router.
• Check whether e-mail can
mail from the be sent to another
network of the address on the same
destination. network, using the
application e-mail
software.
• Check the error e-mail
message.
2-7
TROUBLESHOOTING PROCEDURES
Action
• Ask the administrator to
check.
• Ask the administrator to
check.
• Send a test e-mail with
the machine's own
number as the
destination. The machine
receives the returned e-
mail if the communication
is performed successfully.
• Ask the administrator of
the server to check.
• Inform the administrator
of the LAN.
Remarks