Troubleshooting Procedures - Ricoh Aficio 1515 Service Manual

TROUBLESHOOTING PROCEDURES

2.2 TROUBLESHOOTING PROCEDURES
The table lists the procedures for isolating the cause.
Communication
Route
1. Connection with the
LAN
General LAN
2. LAN activity
1. Network settings on
2. Check that PC can
Between IFAX and
connect with the
PC
machine
3. LAN settings in the
machine
1. LAN settings in the
Between machine
2. E-mail account on the
and e-mail server
3. E-mail server
Between machine
and e-mail server
Item
• Check that the LAN cable
is connected to the
machine.
• Check that the LEDs on
the hub are lit.
• Check that other devices
connected to the LAN can
communicate through the
LAN.
• Check the network
the PC settings on the PC.
• Use the "ping" command
on the PC to contact the
machine.
• Check the LAN
parameters
• Check if there is an IP
address conflict with other
PCs.
• Check the LAN
machine parameters
• Check if there is an IP
address conflict with other
PCs.
• Make sure that the
server
machine can log into the
e-mail server.
• Check that the account
and password stored in
the server are the same
as in the machine.
• Make sure that the client
devices which have an
account in the server can
send/receive e-mail.
2-6
Action
• Is the IP address
registered in the TCP/IP
properties in the network
setup correct? Check the
IP address with the
administrator of the
network.
• At the MS-DOS prompt,
type ping then the IP
address of the machine,
then press Enter.
• Use the "Network"
function in the User Tools.
• If there is an IP address
conflict, inform the
administrator.
• Use the "Network"
function in the User Tools.
• If there is an IP address
conflict, inform the
administrator.
• Ask the administrator to
check.
• Ask the administrator to
check.
• Send a test e-mail with
the machine's own
number as the
destination. The machine
receives the returned e-
mail if the communication
is performed successfully.
9 March 2004
Remarks