Troubleshooting; Error Codes For Lan Communication - Ricoh Aficio 1515 Service Manual

9 March 2004

2. TROUBLESHOOTING

2.1 ERROR CODES FOR LAN COMMUNICATION

When a communication error occurs, retry to establish the communication. If the
error recurs, see the table below and solve the problem.
Code Meaning
14-00 SMTP Send Error
14-01 SMTP Connection
Failed
14-02 No Service by SMTP
Service (421)
14-03 Access to SMTP
Server Denied (450)
14-04 Access to SMTP
Server Denied (550)
14-05 SMTP Server HDD Full
(452)
14-06 User Not Found on
SMTP Server (551)
14-07 Data Send to SMTP
Server Failed (4XX)
14-08 Data Send to SMTP
Server Failed (5XX)
ERROR CODES FOR LAN COMMUNICATION
Cause
Error occurred during sending to the
SMTP server. Occurs for any error
other than 14-01 to 16. For example,
the mail address of the system
administrator is not registered.
Failed to connect to the SMTP server
(timeout) because the server could
not be found.
• The IP address for the SMTP
server is not stored in the
machine.
• The DNS IP address is not
registered.
• Network not operating correctly.
SMTP server operating incorrectly.
SMTP server operating incorrectly
SMTP server operating incorrectly
SMTP Server hard disk full.
The user does not exist locally.
SMTP server operating incorrectly
SMTP server operating incorrectly
2-1
Action
• Register the address of the
system administrator.
• Set the User Parameter Switch
21 (15[H]) Bit 4 to "Off".
• Check the IP address of the
SMTP/DNS server.
• Check the traffic on the LAN.
• Check the machine settings
such as the SMTP port setting,
DNS server setting, and so on.
Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
Contact the network
administrator. Free space on the
HDD of the SMTP server.
• Check that the mail address is
correct.
• Contact the network
administrator. Check that the
e-mail the user intended to
send exists on the SMTP
server.
Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
Contact the network
administrator. Confirm correct
SMTP server settings and
operation.