Bringing Up The Mapd System; Solving Terminal Connection Problems - Avaya DEFINITY Manual

Troubleshooting Procedure

Bringing up the MAPD System

Use the procedure below if you cannot get a login prompt.
NOTE:
ASAI must be enabled on the DEFINITY Customer Options Form for the
system to be fully operational.
1. First check the power, connections, cables, settings, and terminal and /or
modem speed if you are connected via a modem. If the modem appears to
be locked up, type * @; this may fix the remote access problem.
2. If you still cannot reach the MAPD system, make sure the terminal, cables
and/or modem are working properly by testing them at another location
(such as the switch SAT).
NOTE:
If the terminal cables and/or modem work correctly at this other location, but
the login prompt for MAPD is still not displayed, it may be necessary to
dispatch a technician to the site.
Solving Terminal Connection
Problems
1. Check all the physical connections.
2. Make sure that the terminal is powered up.
3. Check the following if a modem is being used:
4. Check the terminal speed settings.
5. Test the terminal on an entirely different system.
6. Test the modem on an entirely different system.
7. If the terminal is still not working, it may be necessary to dispatch a
technician to the site.
D-2 Issue 3 May 2002
Physical connections of the modem
Speed settings and other dip switches of the modem
The modem is powered up