Avaya DEFINITY Manual page 2

©
2002, Avaya Inc.
All Rights Reserved
Printed in USA
Notice
Every effort was made to ensure that the information in this book
was complete and accurate at the time of printing. However,
information is subject to change.
Preventing Toll Fraud
"Toll fraud" is the unauthorized use of your telecommunications sys-
tem by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or working on your com-
pany's behalf). Be aware that there may be a risk of toll fraud asso-
ciated with your system and that, if toll fraud occurs, it can result in
substantial additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need
technical support or assistance, call the appropriate Avaya National
Customer Care Center telephone number. Users of the MERLIN®,
PARTNER®, and System 25 products should call 1 800 628-2888.
Users of the System 75, System 85, DEFINITY® Generic 1, 2 and 3,
and MutiVantage products should call 1 800 643-2353.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communi-
cations) is the prevention of any type of intrusion to (that is, either
unauthorized or malicious access to or use of your company's tele-
communications equipment) by some party.
Your company's "telecommunications equipment" includes both this
Avaya product and any other voice/data/video equipment that could
be accessed via this Avaya product (that is, "networked equip-
ment").
An "outside party" is anyone who is not a corporate employee,
agent, subcontractor, or working on your company's behalf.
Whereas, a "malicious party" is anyone (including someone who
may be otherwise authorized) who accesses your telecommunica-
tions equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multi-
plexed and/or circuit-based) or asynchronous (character-, mes-
sage-, or packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or
toll-facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associ-
ated with your system and/or its networked equipment. Also realize
that, if such an intrusion should occur, it could result in a variety of
losses to your company (including, but not limited to, human/data
privacy, intellectual property, material assets, financial resources,
labor costs, and/or legal costs).
Your Responsibility for Your Company's
Telecommunications Security
The final responsibility for securing both this system and its net-
worked equipment rests with you – an Avaya customer's system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge
and resources from a variety of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you
and your peers should carefully program and configure your:
• Avaya provided telecommunications systems and their inter-
faces
• Avaya provided software applications, as well as their underly-
ing hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
Avaya does not warrant that this product or any of its networked
equipment is either immune from or will prevent either unauthorized
or malicious intrusions. Avaya will not be responsible for any
charges, losses, or damages that result from such intrusions.
Trademarks
Adobe, Adobe Acrobat, and the Adobe logo are registered
trademarks of Adobe Systems, Inc.
CallVisor, CentreVu, DEFINITY, and the Avaya logotype are
registered trademarks of Avaya, Inc.
Avaya, MultiVantage, DEFINITY One, and DEFINTY ProLogix are
trademarks of Avaya, Inc.
Dialogic CT-Connect is a trademark of Dialogic Corporation.
AIX and is a trademark of the International Business Machine
Corporation.
IBM is a registered trademark of the International Business
Machines Corporation.
How to get Help
If you need additional help, the following services are available. You
may need to purchase an extended service agreement to use some
of these services. Contact your Avaya representative for more
information.
• DEFINITY Helpline +1 800 225 7585
(for help with feature administration and system applications)
• Avaya National Customer Care Center +1 800 344-9670 (for
help with ASAI)
• Avaya Toll Fraud Intervention +1 800 643 2353
• Avaya Corporate Security +1 800 822 9009
How to Order More Copies
Call: US Voice:
US Fax:
non-US Voice:
non-US Fax:
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
1 800 457 1235
1 800 457 1764
+1 410 568 3680
+1 410 891 0207