Remote Support (By Ais Connect) Setup - Fujitsu ETERNUS DX S5 Series Configuration Manual

8. Monitoring Settings
Remote Support Setup
Caution
• Note that AIS Connect and REMCS are not available in some regions. Contact the Support Department for
details.
• AIS Connect and REMCS cannot be used at the same time. AIS Connect function can only be used when
REMCS is not specified or is stopped. When REMCS is used, suspend the REMCS function, and then
enable the AIS Connect function.

Remote Support (by AIS Connect) Setup

When using the remote support function by AIS Connect, perform the environment settings for connecting to the
remote server (AIS Connect server) in the remote support center.
IMPORTANT
• If the REMCS function is being used, temporarily stop the REMCS function.
• In the EMEIA, Central American, and Caribbean regions, the "Log Transmission" setting for the "Set E-
Mail Notification" function may be enabled ("Yes" is displayed). If this setting is enabled, disable it
(select "No").
1
On the navigation of the ETERNUS Web GUI screen, click [System].
The [System] screen appears.
2
In [Category], click [AIS Connect] in [Remote Support].
The [Remote Support] screen appears.
3
Perform the environment settings for the AIS Connect function.
(1)
In [Action], click [Setup AIS Connect Environment].
The [Setup AIS Connect Environment] screen appears.
(2)
Select "Enable" for "AIS Connect" and then "Country code : Country name" for "Country of Installation
(Country Code : Country Name)". Perform the other additional settings that are required.
171 Configuration Guide (Basic)