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Using CallPilot Manager to monitor hardware
The server processes events to detect hardware problems and raises alarms to notify you
when these problems occur.
Event processing
An event is any change in system configuration or operational state. An event is also any action
the system takes that requires user notification. Events can be as insignificant as a user logon
attempt or as serious as a faulty DSP switching to disabled status.
All events are reported to the fault management server, a subsystem within the Avaya CallPilot
server. The fault management server enables the server to listen and respond to clients. The
interaction is called event processing and is the means by which the server detects hardware
faults.
Alarm notification
Alarms are warnings generated by events. Alarms communicate the same information as
events. However, alarms are reported in the Alarm Monitor instead of the Event Browser and
are managed differently than events.
When an alarm appears in the Alarm Monitor, Avaya recommends that you investigate the
problem, isolate it, and then fix the problem. When you fix the problem, you can then clear the
alarm from the Alarm Monitor.
Section A: Tools for isolating and fixing hardware problems
In this section
Overview
on page 47
Alarm Monitor
Event Browser
Maintenance page
Channel and Multimedia Monitors
46
Avaya CallPilot 202i Server Maintenance and Diagnostics
on page 48
on page 49
on page 49
on page 50
December 2010
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Table of Contents
Troubleshooting
