Table Of Contents - Avaya CallPilot 202i Manual

Maintenance and diagnostics

Table of Contents

Chapter 1: Customer service....................................................................................................7

Getting technical documentation.......................................................................................................................7

Getting product training.....................................................................................................................................7

Getting help from a distributor or reseller..........................................................................................................7

Getting technical support from the Avaya Web site..........................................................................................8

Chapter 2: About this guide.....................................................................................................9

In this chapter....................................................................................................................................................9

Maintenance and diagnostics overview............................................................................................................9

Who should read this guide...............................................................................................................................9

Resolving system problems............................................................................................................................10

Preparing for hardware or software maintenance...........................................................................................10

Performing hardware maintenance.................................................................................................................10

Rebuilding the CallPilot system.......................................................................................................................10

Resolving system problems.............................................................................................................................11

Using this guide...............................................................................................................................................11

Using the CallPilot Administrator's Guide........................................................................................................12

Using the CallPilot Troubleshooting Guide......................................................................................................12

Replacing hardware components....................................................................................................................12

Approved replacement parts...........................................................................................................................13

Preparing for maintenance activities...............................................................................................................13

Reference documents.....................................................................................................................................13

Chapter 3: Troubleshooting your Avaya CallPilot

In this chapter..................................................................................................................................................17

Overview.........................................................................................................................................................17

LEDs and HEX display on the 202i server faceplate......................................................................................18

Startup sequence and diagnostic codes.........................................................................................................18

Section A: LED and HEX displays..................................................................................................................18

In this section..................................................................................................................................................18

Status LEDs and HEX display location...........................................................................................................19

Interpreting the power status LED...................................................................................................................19

Power status LED functions............................................................................................................................20

Power status LED indications.........................................................................................................................20

Interpreting the network and drive activity LEDs.............................................................................................21

Network LED states........................................................................................................................................21

Hard drive LED states.....................................................................................................................................22

Interpreting the HEX display...........................................................................................................................22

HEX display codes..........................................................................................................................................23

Section B: Startup diagnostics........................................................................................................................24

In this section..................................................................................................................................................24

Startup diagnostic codes.................................................................................................................................25

Critical startup diagnostic codes.....................................................................................................................25

Non critical operating system and switch diagnostic codes............................................................................26

P:XX failure codes...........................................................................................................................................27

Startup sequence description..........................................................................................................................27

Troubleshooting startup problems...................................................................................................................29

Avaya CallPilot 202i Server Maintenance and Diagnostics

Contents

system................................................17

December 2010