To Access The Session Trace Tool - Avaya CallPilot 202i Manual

• the number of deleted unread messages
• messages and personal distribution lists restored into a mailbox
• the last change to the MWI (turned on or off, or untouched)
An administrator or technician use this session information to study the state of a user's mailbox
and the MWI, and to use that information to follow up on user complaints. For example, a user
might complain that the MWI was on, but no voice messages were in the mailbox when the
user logged on. The session information might tell the administrator why the MWI was turned
on.
Warning:
The Session Trace Tool is a resource intensive tool. It is strongly recommended to use this
utility during off-peak hours. If the CP database or OMs are large, it may require a significant
amount of time to perform this activity. To minimize the search time, OM data should be
collected for no more than 1–2 days.

To access the session trace tool

From the Windows desktop, click Start, Programs, CallPilot, System Utilities, Session Trace
Tool.
The MCE Session Trace window appears.
Avaya CallPilot 202i Server Maintenance and Diagnostics
To access the session trace tool
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