Avaya CallPilot 202i Manual page 4

Chapter 4: Using the operating system online diagnostic tools........................................31
In this chapter..................................................................................................................................................31
Overview.........................................................................................................................................................31
Operating system Event Viewer......................................................................................................................31
Operating system Diagnostics........................................................................................................................32
TCP/IP diagnostics..........................................................................................................................................32
Viewing event logs..........................................................................................................................................32
Types of event logs.........................................................................................................................................33
Where to seek more information.....................................................................................................................33
Using TCP/IP diagnostic tools.........................................................................................................................36
The ipconfig command....................................................................................................................................36
Ipconfig default................................................................................................................................................36
Ipconfig command syntax...............................................................................................................................36
The ping command.........................................................................................................................................37
Ping command syntax.....................................................................................................................................37
The tracert command......................................................................................................................................38
How tracert works...........................................................................................................................................38
Tracert syntax..................................................................................................................................................39
Tracert parameters..........................................................................................................................................39
The arp command...........................................................................................................................................40
Arp command syntax......................................................................................................................................40
The nbtstat command.....................................................................................................................................41
Nbtstat command syntax.................................................................................................................................41
The netstat command.....................................................................................................................................42
Netstat command syntax.................................................................................................................................42
Chapter 5: Using CallPilot Manager to monitor hardware...................................................45
In this chapter..................................................................................................................................................45
Understanding fault management...................................................................................................................45
Event processing.............................................................................................................................................46
Alarm notification.............................................................................................................................................46
Section A: Tools for isolating and fixing hardware problems...........................................................................46
In this section..................................................................................................................................................46
Overview.........................................................................................................................................................47
Component dependencies..............................................................................................................................47
Detecting hardware problems.........................................................................................................................47
Alarm Monitor..................................................................................................................................................48
About alarms...................................................................................................................................................48
Event Browser.................................................................................................................................................49
About events...................................................................................................................................................49
Maintenance page...........................................................................................................................................49
More information.............................................................................................................................................50
Channel and Multimedia Monitors...................................................................................................................50
Disabling call channels....................................................................................................................................50
Running diagnostics on call channels.............................................................................................................50
Section B: Working with the Maintenance page..............................................................................................51
In this section..................................................................................................................................................51
Introducing the Maintenance page..................................................................................................................51
What the Maintenance page provides.............................................................................................................51
Maintenance activities for each component....................................................................................................52
Viewing component states..............................................................................................................................53
4 Avaya CallPilot 202i Server Maintenance and Diagnostics December 2010