Polycom SoundStructure C16 Design Manual page 297

If the events are defined properly, the command acknowledgments are seen in
the SoundStructure console. To open the console, right click on the project
name in SoundStructure Studio as shown in the following figure.
To see SoundStructure command acknowledgements, press the mute button
on the Polycom Touch Control. When the system is muted, the console shows
text such as:
val mute "Table Mic 1 A" 1
val mute "Table Mic 1 B" 1
val mute "Table Mic 1 C" 1
val mute "Table Mic 2 A" 1
val mute "Table Mic 2 B" 1
val mute "Table Mic 2 C" 1
val mute "Mics" 1
val clink_mute 1 1
which confirms that the SoundStructure system acted on the mute and
responded with acknowledgments that the system is now muted.
If these acknowledgments are not seen, verify that the events are defined prop-
erly and that the console for the appropriate SoundStructure system has been
opened.
Did the telephony virtual channel names change?
If the virtual channel name for a SoundStructure telephony interface is
changed after the Polycom Touch Control has been paired with a SoundStruc-
ture system, it will neither be possible to dial that telephony interface nor
receive incoming calls on that telephony interface because the Polycom Touch
Control will not be using the proper channel name within the API commands
sent to the SoundStructure system.
If any of the telephony virtual channel names have been changed after the
system has been paired, it will be necessary to either
• reboot the Polycom Touch Control, or
• re-pair the Polycom Touch Control with the SoundStructure system
to ensure the Polycom Touch Control is using the correct telephony virtual
channel names.
Integrating The Polycom Touch Control with SoundStructure Systems
11 - 21