Polycom SoundStructure C16 Design Manual page 296

Design Guide for the Polycom SoundStructure C16, C12, C8, and SR12
11 - 20
3. If the system is properly paired and the Polycom Touch Control and the
SoundStructure system are communicating then the display will appear
as shown in the following figure.
Are the SoundStructure system's events defined properly?
If the Polycom Touch Control is paired with the proper SoundStructure sys-
tem, the next step to check is whether the events are properly defined within
the SoundStructure system.
1. Connect to the SoundStructure system with SoundStructure Studio and
check that the events are shown as described previously.
2. Check that the events are using the proper channel names for system that
is being controlled.
Each event should have a valid Action that specifies the virtual channel name
that will be affected. For example, the _Polycom HDX to SST Volume event
should specify the source of the event (clink_volume on Device 1), the trigger
(always), and the action map the value to the fader of the channel "Amplifier".
If the "Amplifier" channel name is missing or does not match the desired chan-
nel that should be adjusted when the volume is changed, then edit the event
by double clicking on the event. See Chapter 9 for more information on creat-
ing and editing events.