Paper Frequently Jams; Jammed Pages Are Not Reprinted - Lexmark XC9225 User Manual

Troubleshooting

Paper frequently jams

Action
Step 1
a
Pull out the tray.
b
Check if the paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams still occur frequently?
Step 2
a
From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Load paper from a fresh package.
b
Print the document.
Do paper jams still occur frequently?

Jammed pages are not reprinted

Action
1
From the home screen, touch Settings > Device > Notifications > Jam
Content Recovery.
2
Select On or Auto.
3
Apply the changes.
Are the jammed pages reprinted?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes
The problem is
solved.
135
No
Contact
customer
support.