Paper Frequently Jams; Jammed Pages Are Not Reprinted - Lexmark CX331 User Manual

Troubleshoot a problem

Paper frequently jams

Action
Step 1
a
Remove the tray.
b
Check if paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams occur frequently?
Step 2
a
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b
Set the correct paper size and type.
c
Print the document.
Do paper jams occur frequently?
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Do paper jams occur frequently?

Jammed pages are not reprinted

Action
a
From the home screen, touch Settings > Device > Notifications
> Jam Content Recovery.
b
Select On or Auto.
c
Apply the changes.
Are the jammed pages reprinted?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
The problem is Contact
solved. support.
145
customer