Rma Shipping Procedures - Cisco ASR 5000 Installation Manual

RMA Shipping Procedures

This appendix describes the procedures for packaging and returning ASR 5000 chassis components via the
Cisco Return Material Authorization (RMA) process.
For detailed information on Cisco RMA policies (including detailed shipping instructions), go to the Product
Online Web Returns (POWR) link on www.cisco.com.
Important
This appendix includes the following sections:
•
•
RMA Overview
This section describes general requirements when packaging ASR 5000 components for shipment.
Important
The following general guidelines apply when packaging components:
• It is best to use the original Cisco box and packaging in which your equipment was sent and received.
• If the original box is missing or damaged, you can request that Cisco send a suitable shipping carton
• Items should be securely sealed and, if necessary, fixed onto pallets.
• Detailed ship-to instructions will be provided when you apply for the RMA from Cisco.
To ensure warranty coverage, these procedures also apply to shipments between customer sites or parts
depots.
RMA Overview, page 265
Packaging ASR 5000 Cards, page 267
All components must be properly packaged to prevent damage in transit. Items should never be shipped
without packaging foam, bubble wrap and a static bag. Crushed or damaged boxes/pallets should never
be used for returning items.
You can use a shipping carton saved when the system and its components were installed. You can also
use the packaging for a replacement component to repackage the original component.
when requesting an RMA.
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