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Step
11
Replace the midframe cover. See
removal" on page
Does the problem remain?
12
Replace the flatbed scanner assembly. See
scanner assembly removal" on page
Does the problem remain?
13
Replace the ADF assembly. See
removal" on page
Does the problem remain?
14
Replace the system board. See
removal" on page
Does the problem remain?
Scan skew
Step
1
Turn off the printer by unplugging the power cord. Wait
for 10 seconds, and turn on the printer. Run the scan job
again.
Does the problem remain?
2
Are you running the scan job from the ADF?
3
Check the scan setting. Set the paper settings according
to the type and size of the original document.
Does the problem remain?
4
Check if the paper guides of the ADF input tray are
properly set. Move the paper guides to the center, and
check if the distance to the center is equal for both paper
guides.
Are the paper guides free from any damage?
5
Check if the ADF pick assembly and separation pad are
not worn out and contaminated.
Are the ADF pick assembly and separation worn and
contaminated?
6
Check if the ADF door is properly installed. Check if the
ADF paper path rollers are not contaminated.
Is the ADF door free from damage?
Check for any obstruction on the paper path.
7
Is the paper path free from obstruction?
8
Check for any stain, dirt, or obstruction in the scan area
on the flatbed glass plate.
Check for any obstruction on the alignment edge of the
flatbed scanner.
Clean the glass with a piece of cloth. Clear the scan
area from any stain, dirt and obstruction.
Does the problem remain?
Questions / actions
"Midframe cover
4-50.
"Flatbed
4-49.
"ADF assembly
4-47.
"System board
4-32.
Questions / actions
Marketing Name
Yes
No
Go to step 12.
Problem
resolved
Go to step 13
Problem
resolved
Go to step 14.
Problem
resolved
Replace the
Problem
printer.
resolved
Yes
No
Go to step 2.
Problem
resolved
Go to step 3.
Go to step 8.
Go to step 4.
Problem
resolved
Go to step 5.
Go to step 11.
Go to step 12.
Go to step 6.
Go to step 7.
Go to step 13.
Go to step 11.
Clear the
obstruction.
Go to step 9.
Problem
resolved
Diagnostic information
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