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Cartridge missing/cartridge unsupported service check
Step
1
Check if the ink cartridges are properly installed.
Reinsert the ink cartridges. Check for any damage or
contamination on the cartridge terminals and contacts.
Are cartridges and terminals free from any damage
and contamination?
2
Turn off the printer by unplugging the power cord. Wait
for 10 seconds, and turn on the printer.
Resend the print job.
Does the problem remain?
Bring the printer up to the Manufacturing Mode. Go to
3
Manufacturing Test, and check if it is set to off.
Is the Manufacturing Test set to off?
4
Check the cable connecting the ink tank sense card on
the tank receiver to the J27 connector on the system
board for any damage. Reseat the cable on both ends.
Is the cable free from any damage?
5
Replace the tank receiver assembly with inlet. See
"Tank receiver assembly with inlet removal" on
page
4-79.
Does the problem remain?
6
Replace the system board. See
removal" on page
Does the problem remain?
Cover open service check
Step
1
Check if the ADF/scanner assembly can close
properly. Check the cover sensor flag for any
damage.
Can the ADF/scanner assembly close properly
with the cover sensor flag free from damage?
2
Check if the cover sensor flag swings back when
hit, and is free from damage.
Is the cover sensor flag damaged?
3
POR the printer, and bring it up to Manufacturing
Mode. From the home screen, touch
sensor tests > Printzone cover sensor.
Does the status on the screen change every
time the sensor flag is hit?
Check
"System board
4-32.
Check
> Manufacturing test > Cover and door
Marketing Name
Yes
Go to step 2.
Clean the
terminals with a
piece of cloth.
Go to step 3.
Problem resolved
Go to step 4.
Set
Manufacturing
Test to off.
Go to step 5.
Replace the J27
cable. See
parts packet" on
page
Go to step 6.
Problem resolved
Replace the
Problem resolved
printer.
Yes
Go to step 2.
Reseat the whole
ADF/scanner
assembly. See
Scanner assembly
removal" on
page
4-42.
Go to step 5.
Go to step 3.
Go to step 4.
Go to step 5.
Diagnostic information
Previous
No
Next
Go Back
"Cable
7-8.
No
"ADF/
2-70
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