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Step
5
Isolate which scan bar is damaged. Run a
scan/copy job from the flatbed scanner.
Is there a problem with the print quality?
6
Check the J45 connector for proper connection and
damage. Reseat the cable.
Is the J45 cable free from damage?
7
Check the J47 cable on the system board for proper
connection and damage. Reseat the cable.
Is the J47 cable free from damage?
8
Check the cable connectors in the interconnect
card for proper installation and for any damage.
Reseat the cables.
Check any damage on the interconnect card.
Are the cables and the interconnect card free
from damage?
9
Run a duplex scan/copy job.When the paper
reaches halfway of the paper path, then open the
ADF assembly.
Check if the ADF scan bar and LEDs will light up
during the scan/copy job.
Does the ADF scan bar light up?
10
Insert a white clean paper on the ADF tray. Bring
the printer up in Manufacturing mode. From the
home screen, touch
Test > Calibrate ADF Scanner.
Run a test print. From the home screen,
touch
> Print Reports > Demonstration
Page.
Does the problem remain?
11
Replace the ADF assembly. See
removal" on page
Does the problem remain?
12
Replace the flatbed scanner assembly. See
"Flatbed scanner assembly removal" on
page
4-49.
Does the problem remain?
13
Replace the midframe cover assembly. See
"Midframe cover removal" on page
Does the problem remain?
14
Replace the system board. See
removal" on page
Does the problem remain?
Check
> Manufacturing
"ADF assembly
4-47.
4-50.
"System board
4-32.
Marketing Name
Yes
Go to
"Black
Go to step 6.
print out from
a simplex
scan/copy
job" on
page
2-22.
Go to step 7.
Go to step 11.
Go to step 8.
Go to step 12.
Go to step 9.
Do any of the
following:
• If there are cable
damages, then go
to step 11.
• If the interconnect
card is damaged,
then go to step 13.
Go to step 10.
Go to step 11.
Go to step 11.
Problem resolved
Go to step 12.
Problem resolved
Go to step 13.
Problem resolved
Go to step 14.
Problem resolved
Replace the
Problem resolved
printer.
Diagnostic information
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