Page 1 Pro5500 Series User's Guide April 2012 www.lexmark.com Machine type(s): 4447 Model(s): Pro5500 Series: 200, 20E...
Page 2: Table Of Contents
Understanding the parts of the printer....................10 Selecting a location for the printer......................12 Ordering and replacing supplies..............13 Ordering ink cartridges..........................13 Using genuine Lexmark ink cartridges.....................13 Replacing ink cartridges..........................14 Ordering paper and other supplies......................15 Recycling Lexmark products........................15 Using the printer control panel buttons and menus........16 Using the printer control panel.......................16...
Page 3 Contents Loading paper and original documents............27 Loading the paper tray..........................27 Loading various paper types........................29 Saving paper settings..........................32 Loading original documents on the scanner glass...................32 Loading original documents into the ADF....................33 Using different paper sizes and types.....................34 Linking trays............................37 Printing......................38 Tips for printing............................38 Printing basic documents........................38 Printing specialty documents........................42 Working with photos..........................44...
Page 4 Contents Scanning to a local computer........................60 Scanning to a network computer......................61 Scanning to a network folder........................61 Scanning a two‑sided document using the ADF..................62 Scanning to a flash drive or memory card....................62 Scanning photos............................63 Scanning documents for editing......................64 Scanning directly to e‑mail using the printer software................65 Scanning to a PDF............................66 Scanning FAQ............................67 Canceling scan jobs..........................68...
Page 5 Contents Using SmartSolutions................131 What are SmartSolutions?........................131 Maintaining the printer................132 Maintaining ink cartridges........................132 Cleaning the exterior of the printer......................133 Cleaning the scanner glass........................134 Cleaning the touch screen........................134 Moving the printer to another location....................135 Troubleshooting..................136 Before you troubleshoot........................136 If Troubleshooting does not solve your problem..................136 Setup troubleshooting...........................136 Understanding printer messages......................141 Clearing paper jams..........................151...
Page 6: Safety Information
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements. CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network.
Page 7: About Your Printer
About your printer About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.
Page 8: Finding Information About The Printer
(depending on your printer model). Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage‑paid bag. • Recycle the product packaging.
Page 9 • The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and online Lexmark Support Web site— technical support: http://support.lexmark.com • Troubleshooting hints and tips Note: Select your region, and then select your product to view the appropriate support site.
Page 10: Understanding The Parts Of The Printer
Monday–Friday (9:00 AM–9:00 PM ET), Saturday (12:00 noon–6:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. Warranty information •...
Page 11 About your printer Use the ADF input tray Load original documents into the ADF. Notes: • Do not load postcards, photos, small items, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. •...
Page 12: Selecting A Location For The Printer
About your printer Use the Power supply with port Connect the printer to the power cord. Duplex unit • Print on both sides of a sheet of paper. • Access paper jams. USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable.
Page 13: Ordering And Replacing Supplies
Region 3: For Africa, the Middle East, Central Eastern Europe (non‑EU), the Commonwealth of Independent States (CIS), and the Asia Pacific region, use 220, 220XL, or 200XLA cartridges. Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com.
Page 14: Replacing Ink Cartridges
Ordering and replacing supplies Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. Turn on your printer.
Page 15: Ordering Paper And Other Supplies
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Page 16: Using The Printer Control Panel Buttons And Menus
Using the printer control panel buttons and menus Using the printer control panel buttons and menus Using the printer control panel Note: The icons appear when they are selectable on the current screen. If an icon does not appear, then the function is not available.
Page 17 Using the printer control panel buttons and menus Touch Copy Access the copy menu and make copies. Scan Access the scan menu and scan documents. Access the fax menu and send faxes. Memory Device View, select, or print photos and documents. Note: This icon appears when you return to the home screen while a memory card or flash drive is connected to the printer.
Page 18: Navigating Menus Using The Touch Screen
Using the printer control panel buttons and menus Touch Setup icon Access the setup menu and change printer settings. Network indicator Check the network connection status of your printer and access the network settings. Navigating menus using the touch screen Left arrow Scroll left.
Page 19: Changing The Sleep Timeout
Using the printer control panel buttons and menus Tips: • Use your fingers to navigate the screen. The touch screen does not work if you use other tools or devices to navigate. • Drag the scroll bar or touch the arrows until the menu or setting that you want appears on the display. •...
Page 20: Restoring Factory Default Settings
Using the printer control panel buttons and menus Restoring factory default settings Resetting to factory default settings will delete all the printer settings you have previously selected. From the home screen, touch > Restore Factory Defaults > Restore All Printer Settings > Yes. When prompted to set the initial settings of your printer, make your selections using the touch screen.
Page 21: Using The Printer Software
Fedora 16 and 14 • Debian GNU/Linux 6.0 and 5.0 The printer driver for this operating system is available only at http://support.lexmark.com. Note: Information on additional operating system versions that are compatible with the printer may be available on our Web site.
Page 22: Printer Software
(referred to as Phone Book) Abbyy Sprint OCR Scan a document and produce text that you can edit with a word‑processing program. Lexmark Wireless Setup Utility • Set up the wireless printer on a wireless network. (referred to as Wireless Setup Utility) •...
Page 23: Using The Macintosh Printer Software
Double‑click the Web Link that you want to visit. Customer Support Contact technical support. Lexmark Software Updates Download and install the latest printer software. Lexmark Online Visit the Lexmark Web site. Order Supplies Online Order ink or supplies. Printer Registration Register your printer. Visit Lexmark SmartSolutions •...
Page 24: Finding And Installing Optional Software
Install additional or optional software. For Macintosh users From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. Install additional or optional software.
Page 25: Reinstalling The Printer Software
Using the printer software Reinstalling the printer software When you set up the printer using the installation software CD, all the necessary software was installed. If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when you send a print job, then try uninstalling and reinstalling the printer.
Page 26 Using the Internet Go to the Lexmark Web site at www.lexmark.com. Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system Download the driver and install the printer software. Note: Updated printer software may be available at http://support.lexmark.com.
Page 27: Loading Paper And Original Documents
Loading paper and original documents Loading paper and original documents Loading the paper tray Make sure: • The printer is turned on. • You use paper designed for inkjet printers. • The paper is not used or damaged. • You follow the instructions that came with the specialty media. •...
Page 28 Loading paper and original documents If you are loading legal‑size paper, then squeeze the tab and pull to extend the tray. Load the paper with the printable side facedown. Adjust the paper guides to rest against the left, right, and bottom edges of the paper. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray.
Page 29: Loading Various Paper Types
Loading paper and original documents Insert the tray. Note: If you extended the tray to accommodate legal-size paper, then the tray sticks out from the front of the printer when inserted. Fully extend the exit bin, and then flip out the bin extender to catch the paper as it exits. Loading various paper types Note: Different paper types and sizes should not be loaded together in the paper tray.
Page 30 Loading paper and original documents Load up to Make sure 100 sheets of coated paper • The paper is loaded with the glossy or printable side facedown. If you are not sure which side is printable, then see the instructions that came with 25 sheets of photo paper the paper.
Page 31 Loading paper and original documents Load up to Make sure 25 sheets of labels • You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam.
Page 32: Saving Paper Settings
Loading paper and original documents Saving paper settings You can adjust the settings for your print and copy jobs to match the paper size and type you have loaded in the printer. From the home screen, touch > Paper Setup. Note: If you have installed two trays in your printer, then touch , select the tray, and then touch Paper Setup.
Page 33: Loading Original Documents Into The Adf
Loading paper and original documents Loading original documents into the ADF Note: Make sure the paper is below the maximum fill line located on the edge of the paper guide. Overloading the tray can cause paper jams. Adjust the paper guides on the ADF input tray to the width of the original document. Load the original document faceup and top edge first, until the tip of the document fits snugly into the ADF.
Page 34: Using Different Paper Sizes And Types
For photos, brochures, business cards, iron‑on transfers, window clings, and other specialty print jobs Paper and One‑sided or Recommended paper Set paper type to specialty media two‑sided printing Photo One‑sided Lexmark PerfectFinish Photo Lexmark PerfectFinish Photo Lexmark Photo Lexmark Photo...
Page 35: Setting The Paper Size And Type
Loading paper and original documents Paper and One‑sided or Recommended paper Set paper type to specialty media two‑sided printing Matte brochure Two‑sided Inkjet matte brochure papers for light‑ or Inkjet Matte Brochure moderate‑coverage printing: • Printworks Matte Photo Paper #00471 •...
Page 36 Loading paper and original documents Using the printer software For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Click the Paper/Finishing tab, and then select the size or type of paper to use, and the paper source or tray. Click OK.
Page 37: Linking Trays
Loading paper and original documents For Macintosh users From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer Navigate to: Open Print Queue > Printer Setup > Driver tab Printer Setup > Installable Options From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting.
Page 38: Printing
Printing Printing Tips for printing • Make sure the exit bin is fully extended and the bin extender is flipped out. • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges.
Page 39: Printing Using Advanced Color Options
Printing Printing using advanced color options Color printing is enabled by default. To optimize print colors for a special print job, use Color Preference and Advanced Color Options. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Quality tab >...
Page 40 Printing • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Layout tab >...
Page 41: Printing Multiple Pages On One Sheet
Printing For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation. Click OK. From the menu bar, choose File > Print. From the Printer pop‑up menu, choose your printer. From the print options pop-up menu, choose Paper Handling.
Page 42: Printing Specialty Documents
Printing Printing documents from a memory card or flash drive To enable the File Print function, the memory card or flash drive must contain document files that are supported by the printer. For more information, see “Supported memory cards and file types” on page 46. Insert a memory card or flash drive.
Page 43: Printing Labels
Printing Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the application. Printing labels For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Paper/Finishing tab >...
Page 44: Working With Photos
Printing Printing on custom‑size paper For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Paper/Finishing tab > Manage Custom Sizes > New Type a name and adjust the settings as needed to create a custom size, and then click OK. Click Close, and then click OK to close any printer software dialogs.
Page 45 Printing Inserting a memory card Inserting a flash drive Notes: Notes: • The flash drive uses the same port that is used • Insert the card with the brand name label facing up. for a PictBridge camera cable. • Make sure any arrows on the card point toward the printer. •...
Page 46: Printing Photos Using The Printer Control Panel
Printing Supported memory cards and file types Memory card File type Documents: • Secure Digital (SD) • .pdf (Adobe Portable Document Format) • Secure Digital High Capacity (SDHC) Images: • Micro Secure Digital (with adapter) (Micro SD) • .jpg, .jpeg, .jpe (Joint Photographic Experts Group) •...
Page 47: Printing Photos From A Pictbridge-Enabled Digital Camera
Printing Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera.
Page 48: Printing On Both Sides Of The Paper (Duplexing)
Printing Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically The automatic duplex unit supports A4‑, A5‑, letter‑, legal‑, statement‑, and executive‑size paper. Notes: • Other paper sizes may be supported. • Do not remove the page until printing stops.
Page 49 Printing • For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape). Portrait Landscape Click Print. Setting the duplex printing dry time Using the control panel From the home screen, navigate to: >...
Page 50: Managing Print Jobs
Printing From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting. Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, choose Extended. Click OK or Apply Changes. Managing print jobs Finding the print queue for your printer A print queue represents the printer that is connected to your computer.
Page 51 Printing Select your printer from the list. Note: Printers connected to the network or locally through a USB cable may have the same default printer name. If necessary, use the Name field to rename the printer. Click Add. Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job.
Page 52: Pausing Print Jobs
Printing From the Print Quality pop‑up menu, choose a print quality. Click OK. Pausing print jobs For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printers folder opens.
Page 53: Canceling Print Jobs
Printing For Macintosh users From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer Click Open Print Queue or Set Up Printers. The print queue dialog appears. Resume the print job: • If you want to resume a particular print job, then choose the document name, and then click Resume. •...
Page 54: Copying
Copying Copying Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or Use the ADF for multiple‑page documents. thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Page 55: Copying An Id Card
Copying Enter the number of copies you want to print, and then touch Accept. Touch Color or Black/White to set a color or black-and-white copy. Press Copying an ID card From the home screen, touch SmartSolutions > ID Card Copy. Load the front side of the ID card facedown on the upper left corner of the scanner glass.
Page 56: Enlarging Or Reducing Images
Copying Select a two‑sided copying option, and then touch Accept. • 2‑Sided to 1‑Sided—Make single‑sided copies of the two‑sided document. • 2‑Sided to 2‑Sided—Make two‑sided copies (like the original document). If you want to specify the page orientation and layout of the original document and the copy, then touch Advanced. Notes: •...
Page 57: Collating Copies Using The Printer Control Panel
Copying Use the slider to change the darkness level, and then touch Accept. Press Collating copies using the printer control panel When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated).
Page 58: Placing An Overlay Message On Each Page
Copying Placing an overlay message on each page Load the original document. From the home screen, touch Copy > More Options > Overlay. Select an overlay setting, and then touch Accept. Note: If you select Custom Text, then you will be prompted to specify a custom overlay. The text can be up to 32 characters long.
Page 59: Canceling Copy Jobs
Copying Load the next page of the document: • If you are copying a one‑sided document, then load the next page. • If you are copying a two‑sided document, then flip the original document, and then reload it. Remove the paper from the exit bin, and then reload the paper to print the other side of the document. When prompted to use the current settings, touch Yes.
Page 60: Scanning
Scanning Scanning Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or Use the ADF for multiple‑page documents. thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Page 61: Scanning To A Network Computer
Scanning Select the output file type you want to create and other scan options. If necessary, touch Accept each time you make a selection. Press The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved.
Page 62: Scanning A Two-Sided Document Using The Adf
Scanning Adding a network folder shortcut On your computer, create a shared folder with read/write access. On a Web browser, type your printer IP address, and then press Enter. Navigate to either of the following: • Settings > Scan‑to‑Network Folder Setup •...
Page 63: Scanning Photos
Scanning From the Sides menu in Scan Options, select 1‑Sided or 2‑Sided, and then touch Accept. Press Follow the instructions on the display. The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved. Scanning photos For Windows users Load the photo or photos facedown on the scanner glass.
Page 64: Scanning Documents For Editing
Scanning Set Original Type to the item that best describes your original photo. • For example, if you are scanning a glossy photo printed on your inkjet printer, then select Inkjet Glossy Photo. • If you are scanning a glossy photo purchased from a photo print service, then select Retail Glossy Photo. Start the scan job.
Page 65: Scanning Directly To E-Mail Using The Printer Software
Scanning When the scan is finished, save the document. The file will be converted into a format that can be edited. Open the document in the appropriate application to edit it. For Macintosh users Load the original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, launch the application you want to use.
Page 66: Scanning To A Pdf
Scanning Select Email photo, Email document, or Email PDF. Note: You can select Email document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears. When the scan is finished, a new e‑mail message is created with the scanned document automatically attached.
Page 67: Scanning Faq
Scanning From the list of devices, select your printer. Note: For information on finding the list of devices, check the documentation that came with the application or search for Scanning an image in the Search field of the Help menu. Adjust the scan settings as needed.
Page 68: Canceling Scan Jobs
Scanning To learn how PINs get assigned to network computers, see the Help for the printer software associated with your operating system. Canceling scan jobs Press on the printer control panel, or click Cancel on the computer screen.
Page 69: E-Mailing
E-mailing E-mailing Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail.
Page 70: Creating An E-Mail Contact List
E-mailing • Password—Enter your e‑mail account password. • Domain—Enter your e‑mail account domain. Note: This setting appears only when Authentication is set to NTLM. For more information, contact your e- mail provider or your system support person. To check if the SMTP server settings are correct, touch Test SMTP Settings. If you want to change the e‑mail settings From the home screen, touch >...
Page 71: Sending E-Mail
E-mailing Creating an e‑mail contact list using the computer For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Fax > Edit contact list > Select from phone book From the Phone Book field, select a phone book.
Page 72 E-mailing Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or Note: The ADF is available only in select printer models. If you thin media (such as magazine clippings). purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Page 73: Canceling An E-Mail
E-mailing If you want to change the default e‑mail subject, then navigate to: Subject > enter your subject > Accept If you want to change the default e‑mail message, then navigate to: Message > enter you message > Accept Press Canceling an e‑mail To cancel an e‑mail, press...
Page 74: Faxing
Faxing Faxing CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect:...
Page 75 Faxing Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: Connect the cable from the wall jack to the port of the printer. Remove the protective plug from the port of the printer, and then connect the answering machine to the port.
Page 76 Faxing Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Page 77 Faxing Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
Page 78 Faxing To install a filter for the printer: Connect the line port of the DSL filter to the wall jack. Connect a telephone cable from the port on the back of the printer to the phone port on the DSL filter. To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter.
Page 79 Faxing Tips for this setup: • To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. •...
Page 80 Faxing Tips for this setup: • To make sure that the phone port on the cable modem is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. •...
Page 81 Faxing Scenario 5: Country‑ or region‑specific setup Different countries or regions have different types of telephone wall jacks. The standard wall jack adopted by most countries or regions is the Registered Jack-11 (RJ-11). You need to have an RJ‑11 plug, or a telephone cable that has an RJ‑11 connector, so you can connect a device to an RJ‑11 wall jack.
Page 82 Faxing If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer.
Page 83 Faxing To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Page 84: Entering Your User Information
Faxing Connect the printer to any of the N ports. To connect: Connect one end of a telephone cable to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Page 85: Configuring The Fax Settings
Faxing Setting the fax footer From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Footer Touch ON > Accept. Configuring the fax settings You can configure the fax settings through the printer control panel or the computer through the Printer Setup Utility. If you configure the fax settings through the printer control panel, then the Printer Setup Utility imports those settings.
Page 86 Faxing From here You can Dialing and Sending • Set your fax name and fax number. • Adjust the dialing volume. • Set the dial method, redial time, number of redial attempts, dialing prefix, and fax sending speed. • Convert sent faxes into modes that receiving fax machines recognize.
Page 87: Creating A Contact List
Faxing Creating a contact list You can create a contact list using the Address Book in the printer control panel or the computer through the Phone Book. If you create a contact list in the printer control panel, then the Phone Book automatically saves those contacts as Phone Book entries.
Page 88: Sending Faxes
Faxing Select the contact that you want to add, and then click Add to or change list to import the contact. Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software.
Page 89: Tips For Sending Faxes
Faxing Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • Make sure the paper exit tray is fully extended and the tray extension is flipped out. •...
Page 90: Receiving Faxes
Faxing Enter the recipient fax number or numbers in the “Fax number(s)” field. You can enter fax numbers manually or by using the Phone Book feature. If necessary, enter a prefix in the Dialing Prefix dialog. Select the appropriate paper size and page orientation. Select Include Cover Page with Fax, and enter the appropriate information if you want to include a cover page with the fax.
Page 91: Faxing Faq
Faxing Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Page 92 Faxing For Macintosh users From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Printer Settings, and then configure the fax settings. What is a splitter and what type of splitter should I use? If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter.
Page 93: How Can I Check The Dial Tone
Faxing How many rings should I set? If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Page 94: Answering Machine
Faxing How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly to your telephone network. If you set the printer to receive faxes manually, then make sure that you set the ringer volume loud enough for you to hear it.
Page 95: How Do I Know That The Fax Was Sent Successfully
Faxing Quality Black resolution Color resolution Superfine 300 x 300 200 x 200 Ultrafine 300 x 300 (half‑toned) 200 x 200 From the home screen, navigate to: Fax > More Options > Quality Select a resolution, and then touch Accept. How do I send a fax at a scheduled time? From the home screen, touch Fax.
Page 96: How Do I Forward A Fax
Faxing How do I view the fax history of the printer? You can view the fax history of the printer on the display. You can also print reports of sent or received faxes, or both. From the printer control panel, navigate to: >...
Page 97 Faxing Blocking faxes from unidentified senders From the home screen, navigate to: > Fax Setup > Fax Blocking > Block No ID > On > Accept Can I retrieve failed faxes? The printer saves an incoming fax in the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then the printer will automatically print the fax after the error is resolved.
Page 98: Networking
Networking Networking Installing the printer on a wireless network Wireless network compatibility Your printer may contain an IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Note: If your printer has an IEEE 802.11g wireless print server and you are having issues with an n router, then verify with your router manufacturer that the current mode setting is compatible with g devices, as this setting varies depending on the router brand or model.
Page 99: Printing A Network Setup Page
Networking A valid WEP key has: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a keyboard. No Security It is not recommended to use no security at all on a home wireless network.
Page 100 Networking If your wireless network is not using security, then you will not have a security key. Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Page 101 Networking Encryption Check the encryption method used on your network. Note: Some authentication types may be available only in select printer models or operating systems. Authentication type Encryption method Open Mode • None • Shared Mode WPA Personal TKIP WPA2‑Personal •...
Page 102: Installing The Printer On Other Computers
Networking For Macintosh users Close all open applications. Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double-click the software installer package, and then follow the instructions on the computer screen. Note: Select Wireless connection when prompted to select a connection type.
Page 103 Networking Determining the printer status using the network indicators Notes: – Some features may be available only in select models. – To find out if your printer has Ethernet or wireless capability, or both, refer to the documentation that came with your printer or contact your system support person.
Page 104: Special Wireless Installation Instructions
Networking Indicator Printer status • The printer is out of the range of the access point (wireless router). • The printer is trying to communicate with the access point, but the access point is turned off or is not working properly. •...
Page 105: Assigning A Static Ip Address
Networking Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created.
Page 106: Advanced Wireless Setup
Networking Advanced wireless setup Adding a printer to an existing ad hoc wireless network Before you begin, make sure: • Your wireless network adapter is properly attached to your computer and is working. • The ad hoc wireless network that the printer will connect to is available. For more information on creating an ad hoc wireless network, see the documentation that came with your operating system.
Page 107 Networking Configuring Wi‑Fi Protected Setup manually Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more information, see the User’s Guide. If your printer or device has not yet been configured for wireless connection and you want to configure it using WPS, then push the WPS button on the wireless router.
Page 108: Installing The Printer On An Ethernet Network
Networking EAP‑TLS • RADIUS user name • CA certificate • Signed certificate EAP‑TTLS • Appropriate inner authentication • RADIUS user name • RADIUS password • CA certificate Configuring 802.1X Authentication The information to complete is dependent on the 802.1X security mechanism you select. Some require user names, passwords, and/or certificates.
Page 109: Performing Network Management Tasks
Networking • The hostname of the printer • Any security information required for authentication to the network Note: Make sure you have an Ethernet cable to connect the printer to the network, and an available port, either on a networking device or a wall jack, that physically connects the printer to the network. Installing the printer on an Ethernet network Before you install the printer on an Ethernet network, make sure that: •...
Page 110 Networking Using the printer wirelessly Select the connection type that describes how you currently access your printer: If the printer is currently set up locally (using USB connection) Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select your printer, and then navigate to: Printer Home >...
Page 111 Networking Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. Wait one minute for the Ethernet network adapter to become active and acquire an IP address from the network.
Page 112 Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double‑click Lexmark Extras > Lexmark Setup Assistant. Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.
Page 113: Add The Printer
Networking Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. Wait a minute for the Ethernet network interface to become active and acquire an IP address from the network.
Page 114 Networking Identify the printer: On the computer that is attached to the printer, open the printers folder: Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. Right‑click the name of your printer.
Page 115: Networking Faq
Networking Networking FAQ What is Wi‑Fi Protected Setup? ‑ Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices.
Page 116: Where Do I Find My Ssid
Networking What is an SSID? A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know the SSID of the wireless network, or they will not be able to communicate with each other. Usually, the wireless network broadcasts the SSID to allow wireless devices in the area to connect to it.
Page 117: How Are Home Networks Configured
Networking – ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case‑sensitive. • View the security settings on the access point. Open a Web browser. Type the IP address of the access point in the address field, and then press Enter. Notes: –...
Page 118 Networking Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access •...
Page 119 Networking What is a USB cable? A Universal Serial Bus (USB) cable is primarily used to connect a USB device to a host. Common hosts include computers and video game consoles. Through the USB port and cable, it is possible to connect computer peripherals such as mouse devices, keyboards, digital cameras, printers, personal media players, flash drives, and external hard drives.
Page 120: How Are Infrastructure And Ad Hoc Networks Different
Networking Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer. Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc.
Page 121: Finding The Signal Strength
Networking Infrastructure Ad hoc Speed Usually faster Usually slower Requirements for all devices Unique IP address for each device Mode set to Infrastructure mode Ad hoc mode Same SSID Yes, including the access point Same channel Yes, including the access point We recommend setting up a network in infrastructure mode using the installation software CD.
Page 122: How Can I Improve Wireless Signal Strength
Networking How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, then it cannot carry information between the access point (wireless router) and the printer.
Page 123: Wireless Network
Networking RRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the wireless signal is able to pass through an object, it is slightly weakened. If it passes through too many objects, then it can be significantly weakened. All objects absorb part of the wireless signal when it passes through them, and certain types of objects absorb enough to cause communications problems.
Page 124: Can I Use My Printer On A Usb And A Network Connection At The Same Time
Networking For Macintosh users with an AirPort base station In Mac OS X version 10.5 or later From the Apple menu, navigate to: System Preferences > Network > AirPort System Preferences > Network > Wi‑Fi The SSID of the network that the computer is connected to is displayed in the Network Name menu. Write down the SSID.
Page 125: What Is A Mac Address
Networking • Wireless network and locally attached simultaneously • Ethernet network and locally attached simultaneously What is a MAC address? A Media Access Control (MAC) address is a 48‑bit identifier associated with the hardware of network equipment. The MAC address may also be called the physical address because it is connected to the hardware of a device instead of its software.
Page 126: What Is An Ip Address
Networking access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list. • If you are using an AirPort base station, then the MAC address may be referred to as AirPort ID, and MAC address filtering may be accessed through MAC Address Access Control.
Page 127: How Are Ip Addresses Assigned
Networking Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. From the printer control panel, navigate to: > Network Setup > TCP/IP > IPv4 Look for IP Address.
Page 128: Using The Embedded Web Server
Using the Embedded Web Server Using the Embedded Web Server The Embedded Web Server lets you view and remotely customize printer settings even when you are not physically near the printer. You can also view reports on printer activities, monitor and order printer supplies online, contact customer support, and download updates for your printer.
Page 129: Customizing Printer Settings
Using the Embedded Web Server Customizing printer settings From the navigation pane, select Settings. Do one of the following: Click General Settings View and customize general printer settings. Copy Settings View and customize settings for making copies. Note: This feature may not appear in the Embedded Web Server, depending on your printer model.
Page 130 Using the Embedded Web Server Click Device Management Allow the Embedded Web Server to collect data from the printer. Click Submit to save, or click Reset Form to discard the new settings.
Page 131: Using Smartsolutions
SmartSolutions are solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. You can create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. You can also view RSS feeds, calendars, and online photo albums from the printer control panel.
Page 132: Maintaining The Printer
Maintaining the printer Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs automatic maintenance cycles if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.
Page 133: Cleaning The Exterior Of The Printer
Maintaining the printer Cleaning the printhead nozzles Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality of your prints. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. •...
Page 134: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. Dampen a clean, lint‑free cloth with water. Gently wipe clean the scanner glass and other related parts.
Page 135: Moving The Printer To Another Location
Maintaining the printer Moving the printer to another location When moving the printer and optional trays to another location, follow these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.
Page 136: Troubleshooting
Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...
Page 137: Incorrect Language Appears On The Display
Troubleshooting Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following: HANGE THE LANGUAGE USING THE PRINTER MENUS From the home screen, navigate to: > Device Setup > Language Select a language, and then touch Accept.
Page 138: Print Job Does Not Print Or Is Missing Pages
Troubleshooting Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY Turn the printer on, and then open the ink cartridge access door. Make sure the cartridges are inserted correctly.
Page 139: Printer Is Printing Blank Pages
Troubleshooting Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
Page 140 Troubleshooting After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. Turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
Page 141: Understanding Printer Messages
Troubleshooting Understanding printer messages Alignment Problem Try one or more of the following: • Load only plain, unmarked paper when aligning the cartridges. The printer will read any markings on used paper, which could cause the alignment error message to appear. •...
Page 142: Communication Error
Troubleshooting Change [Paper Source] to [Size] [Type] Paper Try one or more of the following: • Select the paper tray with the correct paper size or type. • Touch Paper Loaded, Continue to continue printing after loading the correct paper size and paper type in the default paper tray.
Page 143: Failed To Connect
Troubleshooting Duplex Unit Missing Try one or more of the following: • Make sure the duplex unit is properly installed at the back of the printer to clear the message. • Cancel the current job. E‑mail Server Not Specified Try one or more of the following: •...
Page 144: Fax Memory Full
Troubleshooting Fax Memory Full Reduce the fax resolution or the number of pages in the fax. Touch Continue to clear the message. Fax Mode Unsupported Try one or more of the following: • Enable Auto Convert Color Faxes to Mono Faxes. •...
Page 145: Ink Cartridge End Of Life
• Touch Cancel Printing to cancel the print job. • See the User's Guide or visit the Lexmark Support Web Site at http://support.lexmark.com for a list of supported ink cartridges. Ink Cartridge Error The printer is unable to authenticate one or more of the installed ink cartridges. Try one or more of the following: •...
Page 146: Ink Low
Note: Depending on your printer settings, you may not be allowed to continue printing until you replace the specified cartridge. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Load [Paper Source] with [Custom Type Name] Try one or more of the following: •...
Page 147: Memory Device Access Error
Troubleshooting Memory Device Access Error Try one or more of the following: • Remove the memory device, and then reinsert it into the card slot or USB port. • Touch OK to clear the message. Network [x] Software Error [x] is the number of the network connection. Try one or more of the following: •...
Page 148: Phone Line Busy
Troubleshooting Phone Line Busy If the printer is sharing the line with other devices, then make sure these devices are not in use. Phone Line Error The printer cannot detect a dial tone. Check for a dial tone on your telephone line. Phone Line Not Connected Make sure the printer is connected to a standard analog telephone line, and then touch OK.
Page 149: Remote Fax Error
• Touch OK to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Scanned Document Too Long The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message and cancel the current scan job.
Page 150: Standard Network Software Error
Troubleshooting Security Certificate Error Try one or more of the following: • Touch Set Date to check the printer date, and then try to reconnect to the server. • Touch OK to clear the message. SmartSolutions Update Failed Try one or more of the following: •...
Page 151: Clearing Paper Jams
Troubleshooting USB Hub Not Supported Remove the unrecognized USB hub. Clearing paper jams • “Paper jam in the printer” on page 151 • “Paper jam in the duplex unit” on page 151 • “Paper jam in the ADF (select models only)” on page 152 •...
Page 152 Troubleshooting Pull up the duplex latch and remove the duplex unit. Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. Reinsert the duplex unit to clear the message. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive.
Page 153: Paper Or Specialty Media Misfeeds
Troubleshooting Notes: • Make sure the ADF cover is fully opened to ensure that the jammed paper is properly removed. • Be careful not to tear the paper while removing it. Close the ADF cover. Note: Make sure there is no paper on the ADF input tray before closing the ADF cover. Touch OK.
Page 154: Print Troubleshooting
Troubleshooting Print troubleshooting • “Poor quality at the edges of the page” on page 154 • “Streaks or lines on printed image” on page 155 • “Print speed is slow” on page 155 • “Computer slows down when printing” on page 156 Poor quality at the edges of the page If the "Before you troubleshoot"...
Page 155: Print Speed Is Slow
Troubleshooting From the Print Quality pop‑up menu, choose Best or Photo. Click Print. Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE INK LEVELS Replace low or empty ink cartridges.
Page 156: Copy And Scan Troubleshooting
Troubleshooting AXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. DD MEMORY TO THE COMPUTER Consider upgrading the RAM. Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer is connected to the printer through a USB cable, then try using a different USB cable.
Page 157: Scanner Unit Does Not Close
Troubleshooting Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: ET YOUR PRINTER AS THE DEFAULT PRINTER EMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close Lift the scanner unit.
Page 158: E-Mail Troubleshooting
Troubleshooting Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer.
Page 159: Fax Troubleshooting
Troubleshooting HECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. HECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person.
Page 160: Cannot Send Faxes
Troubleshooting Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ‑11 adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. • If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the first phone port.
Page 161: Cannot Receive Faxes
Troubleshooting AKE SURE THAT THE REFIX SETTING IS CORRECT The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office.
Page 162: Memory Card Troubleshooting
Troubleshooting AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when a fax comes in so that the printer can receive it. From the home screen, navigate to: >...
Page 163: Network Troubleshooting
Troubleshooting Network troubleshooting • “Network troubleshooting checklist” on page 163 • “The Continue button is unavailable” on page 164 • “Computer firewall is blocking communication with the printer” on page 165 • “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 166 Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking...
Page 164 Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series. If unsure, look for an updated version of the printer software on the Lexmark Web site. For more information, see the printer User's Guide.
Page 165 Troubleshooting ECONNECT THE PRINTER POWER SUPPLY Turn off the printer. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
Page 166: Wireless Troubleshooting
Troubleshooting Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the same time.
Page 167 Troubleshooting AKE SURE ODE IS TURNED OFF Select printer features are not available when Demo Mode is turned on. From the home screen, navigate to: > Demo Mode > Off > save the setting HECK YOUR KEY OR PASSPHRASE If your access point is using WEP security, then the WEP key should be: •...
Page 168 Troubleshooting HECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point. •...
Page 169 Troubleshooting For Macintosh users with an AirPort base station In Mac OS X version 10.5 or later From the Apple menu, navigate to: System Preferences > Network > AirPort System Preferences > Network > Wi‑Fi The SSID of the network that the computer is connected to is displayed in the Network Name menu. Write down the SSID.
Page 170: Wireless Print Server Not Installed
Troubleshooting Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed. If you are sure the printer is capable of wireless printing, try the following: HECK POWER Make sure the light is on.
Page 171 Troubleshooting Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. From the printer control panel, navigate to: > Network Setup > TCP/IP > IPv4 Setup Look for IP Address.
Page 172: Resolving Intermittent Wireless Communications Issues
Troubleshooting Click , or click Start and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK. Right‑click the printer, and then select Properties or Printer properties from the menu. Click the Ports tab. Click the box next to Enable bidirectional support if it is not already checked.
Page 173 Troubleshooting LIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications. Cordless phones (but not cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment, nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications. Try turning on any potential sources of interference and see if it causes the problem.
Page 174 Troubleshooting HECK FOR KNOWN ISSUES WITH THE ACCESS POINT Some wireless routers have documented defects that were identified and resolved by the manufacturers. Visit the company Web site of the router manufacturer. Check for firmware updates and other advice from the manufacturer. See the documentation that came with your wireless router if you are not sure how to reach the manufacturer Web site.
Page 175: Embedded Web Server Does Not Open
Troubleshooting • Verify that the network mask is the same as the network mask used for other computers and printers on your network. Cannot print to the network printer HECK THE THERNET CABLE • Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage. •...
Page 176 Live chat You can chat directly with a Lexmark Service Representative. They can work with you to solve your printer problem or provide Assisted Service where the Lexmark Service Representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product.
Page 177: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 178: Government End Users
Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 179: Modular Component Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 180: Power Consumption
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 181: Industry Canada Compliance Statement
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 182 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 183: Notice To Users Of The Canadian Telephone Network
Notices This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International, Inc. See the previous paragraph for contact information. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
Page 184: Notice To Users Of The New Zealand Telephone Network
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 185: Uso Del Prodotto In Svizzera
Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 14B5109 o 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
Page 186 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 187 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 188: Statement Of Limited Warranty
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 189 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 190: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 191: Index
11 customize printer settings cartridges, ink using 129 ordering 13 background, removing 58 Address Book using genuine Lexmark 13 backing material setting up 87 certificate requests 108 cleaning 134 Address Book Setup Change [Paper Source] to [Custom bidirectional communication...
Page 192 Index Close Printer 142 Copy Settings distinctive ring 93 Club Internet 104 customize printer settings documents coated paper using 129 adding a network folder loading 30 copy troubleshooting shortcut 61 collating copies 57 scanner unit does not close 157 faxing using the computer 89 color scanning 67 copying 54 faxing using the control panel 89...
Page 193 Index energy faxing conserving 7 Address Book 87 factory default settings enlarging an image 56 blocking 96 resetting internal wireless print envelopes calling card, using 95 server 166 loading 30, 42 confirmation page 95 resetting to 20 printing 42 dial prefix 92 failed faxes error correction, fax distinctive ring 93...
Page 194 Index ink cartridges ordering 13 General Settings key index 127 replacing 14 customize printer settings using genuine Lexmark 13 using 129 ink levels glossy paper labels checking 132 loading 30 loading 31 Ink Low 146 greeting cards printing 43 inserting a memory card or flash...
Page 195 Index Manage Shortcuts networking Paper Tray Removed 147 customize printer settings finding IP address of paper, recommended brands using 129 computer 126 types and sizes 34 memory card finding IP address of computer partial document or photo inserting 44 (Macintosh) 126 scans 157 printing documents from 42 finding IP address of printer 126...
Page 196 Index print order Exit Bin Full 143 printer printing blank pages 139 changing 40 E‑mail Server Not Specified 143 printer problems, basic print queue E‑mail Transmission Error 143 solutions 136 creating 50 Failed to Connect 143 Printer Settings 86 finding 50 Fax Memory Full 144 printer settings, customizing Print Settings...
Page 197 PIN 137 duplex 62 time 49 recycling 7 in black and white 67 setting the paper size and type 35 Lexmark products 15 tips 60 setting the two‑sided printing dry redial attempts, fax to a flash drive 62 time 36...
Page 198 Index printer does not respond 139 tips for cannot run fax software 162 printer printing blank pages 139 copying 54 cannot send faxes 160 recovering security PIN 137 e‑mailing 72 troubleshooting, jams and software did not install 137 printing 38 misfeeds shared printing 114 receiving faxes 90...
Page 199 Index WEP key changing after installation key index 127 (Windows) 105 locating 115 wireless setup special wireless setup WEP transmit key 107 advanced 100, 127 instructions 104 Windows guided 127 Unable to Retrieve the installing printer on wireless information needed for 99 Solution 150 network 101 wireless signal...

Lexmark Pro5500 Series User Manual

Safety Information

About Your Printer

Ordering and Replacing Supplies

Using the Printer Control Panel Buttons and Menus

Using the Printer Software

Loading Paper and Original Documents

Printing

Copying

Scanning

E-Mailing

Faxing

Networking

Using the Embedded Web Server

Using Smartsolutions

Maintaining the Printer

Troubleshooting

Notices

Index

Quick Links

Troubleshooting

Related Manuals for Lexmark Pro5500 Series

Summary of Contents for Lexmark Pro5500 Series