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Step
Questions / actions
8
Check the J18, J19, and J20 cables and connectors on
the system board for proper connection to the carrier
card. Also check them for damage.
Reseat the J18, J19, and J20 cables.
Are the cables and connectors free from damage?
9
Check the J1, J2, and J3 connectors on the carrier card
for proper connection and damage.
Reseat the J1, J2, and J3 cables.
Are the cables and connectors free from damage?
10
Check the printhead connectors for proper connection to
the carrier card. Reseat the printhead cables.
Are the printhead cables and connectors properly
connected to the carrier card?
11
Replace the printhead. See
page
4-73.
Does the problem remain?
12
Replace the carrier card. See
removal" on page
Does the problem remain?
"Printhead removal" on
"Printhead carrier card
4-67.
Marketing Name
Yes
No
Go to step 9.
Do any of the
following:
• If the cables
are
damaged,
then replace
the printhead
carrier
cables. See
"Cable parts
packet" on
page
• If the
connectors
are
damaged,
then go to
step 15.
Go to step 7.
Do any of the
following:
• If the cables
are
damaged,
then replace
the printhead
carrier
cables. See
"Cable parts
packet" on
page
• If the
connectors
are
damaged,
then go to
step 12.
Go to step 11.
Do any of the
following:
• If the cables
are
damaged,
then replace
the printhead
carrier
cables. See
"Cable parts
packet" on
page
• If the
connectors
are
damaged,
then go to
step 12.
Go to step 12
Problem
resolved
Go to step 13.
Problem
resolved
Diagnostic information
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7-8.
7-8.
7-8.
2-14
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