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Step
Questions / actions
2
Deep clean or clean the printhead. From the home
screen, touch
Printhead > Deep Clean Color and Black
Run a test print. From the home screen,
touch
> Print Reports > Demonstration Page.
Does the problem remain?
3
Check the alignment sensor for any contamination and
damage. Clean the alignment sensor with a cloth. Reseat
the alignment sensor connector.
Is the alignment sensor free from contamination and
damage?
4
Check the encoder strip for any contamination. Clean the
encoder strip with a cloth. See
on page
4-53.
Does the problem remain?
5
Check the paper feed encoder wheel at the right side of
the printer for contamination.
Is the paper feed encoder wheel free from
contamination?
6
Check the condition of the carrier assembly. Manually
move the carrier assembly from left to right to see if it can
move easily. Check if the carrier shaft is still in good
condition and does not need re-greasing.
Note: Manually turn the Pressure Release Arm (PRA)
gear clockwise to move the carrier assembly from the
maintenance station. See
carrier assembly lock (without covers)" on page
Can the carrier assembly move freely without too
much resistance?
7
Check the ink tubes going to the printhead if they are
filled with ink and that no air is inside the tubes.
Is ink present in all the ink tubes?
8
Check the cables connecting the carrier assembly to the
system card for any damage. Reseat the cables on the
system board and on the carrier card.
Are the cables free from any damage?
> More Options > Deep Clean
"Encoder strip removal"
"Releasing the printhead
Yes
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 7.
3-22.
Go to step 8.
Go to step 9.
Diagnostic information
Marketing Name
Previous
No
Problem resolved
Next
Go Back
Replace the
alignment
sensor. See
"Alignment
sensor
removal" on
page
4-57.
Problem resolved
Go to step 13.
Go to step 13.
From the home
screen, touch
touch
> More
Options > Deep
Clean Printhead
> Deep Clean
Color and
Black.
Replace the
cables. See
"Printhead
carrier
assembly with
tank receiver
assembly
removal" on
page 4-60
and
"System board
removal" on
page
4-32.
2-18
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