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Step
4
Check if the carrier DC motor and carrier assembly
initialize during POST.
Does the carrier DC motor initialize?
5
Check if the J8 cable is connected properly to the
system board. Reseat the cable. Check for cable
and connector damages.
Are the J8 cable and connector free from any
damage?
6
Check if the J18 cable is properly connected to the
system board. Reseat the cable. Check for cable
and connector damages.
Are the J18 cable and connector free from any
damage?
Check if the J1 cable is properly connected to the
7
system board. Reseat the cable. Check the
connector on carrier card for any damage.
Is the J1 cable free from any damage?
8
Check the encoder strip for contamination. Clean it
with a piece of cloth.
Does the problem remain?
9
Replace the carrier card. See
card removal" on page
Does the problem remain?
10
Replace the carrier card cables.
Does the problem remain?
11
Replace the system board. See
removal" on page
Does the problem remain?
12
Replace the print engine assembly. See
engine assembly removal" on page
Does the problem remain?
Check
"Printhead carrier
4-67.
"System board
4-32.
"Print
4-84.
Marketing Name
Yes
Go to step 5.
Go to step 12.
Go to step 6.
Go to step 11.
Go to step 7.
Do any of the
following:
• If the cables are
damaged, then
replace the J18
cable.
• If the connectors
are damaged, then
go to step 11.
Go to step 8.
Replace the J1 cable.
Go to step 9.
Problem resolved
Go to step 10.
Problem resolved
Go to step 11.
Problem resolved
Go to step 12.
Problem resolved
Replace the
Problem resolved
printer.
Diagnostic information
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