Troubleshooting When Using The Scanner Function; When Scanning Is Not Done As Expected - Ricoh C9020L Operating Instructions Manual

5. Troubleshooting When Using the
Scanner Function
This chapter describes likely causes of and possible solutions for scanner function problems.

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.
Problem
The scanned image is dirty.
The image is distorted or out
of position.
The image is distorted or out
of position.
The scanned image is upside
down.
No image results from
scanning.
The scanned image is grayed
out or a text pattern appears
in the background.
Cause
The exposure glass, scanning
glass or ADF is dirty.
The original was moved
during scanning.
The original was not pressed
flat against the exposure
glass.
The original was placed
upside down.
The original was placed with
the front and back reversed.
You have scanned a copy
guarded document protected
from unauthorized copying.
Solution
Clean them. See "Maintaining Your
Machine", About This Machine
Do not move the original during
scanning.
Make sure the original is pressed flat
against the exposure glass.
Place the original in the correct
orientation. See "Setting of Original
Feed Type", Printer and Scanner
Reference .
When the original is placed directly on
the exposure glass, the side to be
scanned must face down. When the
original is fed via the ADF, the side to be
scanned must face up.
Check the document. For details about
how to prevent unauthorized copying of
the document, see "Using [Data security
for copying]", Printer and Scanner
Reference .
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