Contacting Your Customer Support Center - DEC DECstation 5000 Model 100 Series Hardware Operator's Manual

Contacting Your Customer Support Center

If you follow the recommendations in this chapter and your
system problem is still not fixed, call your Customer Support
Center.
The service representative at the center will ask you these
questions:
What kind of workstation do you have?
What is its serial number?
How much memory does it have?
What kind of monitor is connected to it?
What internal drives does it have?
What external storage devices and other options does it
have?
What is wrong?
What error messages were displayed? What diagnostic
indicator lights were on?
Did you try to fix the problem yourself? What did you do?
The service representative will try to help you fix the problem
while you are on the telephone, so make your call from a
telephone near the workstation.
Troubleshooting 10–3