Overview - Alcatel-Lucent 4035 User Manual

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Overview

The attendant's main role is to ensure effective routing of incoming calls and, when
appropriate, make external calls to fulfill user requests.
During operation, one or more attendants share the workload (up to 50 may be installed in the
same system). Each attendant set (or console) must belong to an attendant group.
The keys appearing on the 4035 set offer the range of features (functions) required for efficient
management of incoming and outgoing calls.
Several system features can be accessed from the attendant set. These features include:
- Attendant mode change (e.g. switchover from day to night status). Depending on the
system settings in management, this results in differences in call routing and the features
that can be accessed on the set.
- External line reservation for exclusive use (depending on rights).
- Monitoring system operation.
- Programming services such as date and time, speed dialing numbers, charge unit
counters, etc.
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