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Alcatel-Lucent OmniPCX Enterprise IP Touch 4068 User Manual

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Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4068 Phone
Alcatel-Lucent IP Touch 4038 Phone
Alcatel-Lucent 4039 Digital Phone

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  Summary of Contents for Alcatel-Lucent OmniPCX Enterprise IP Touch 4068

  • Page 1 Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent IP Touch 4068 Phone Alcatel-Lucent IP Touch 4038 Phone Alcatel-Lucent 4039 Digital Phone...
  • Page 3: User Manual

    Introduction How to use this guide Thank you for choosing a telephone from the IP Touch and Digital Phone range manufactured by Alcatel-Lucent. Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication. •...
  • Page 5: Table Of Contents

    Contents Getting to know your telephone ....... . p.6 Managing your charges ........p.25 Description of the screens and Bluetooth®...
  • Page 6: Getting To Know Your Telephone

    Headset connected. Appointment programmed. • Red flashing: priority or alarm call. Bluetooth® - Alcatel-Lucent IP Touch 4068 Pho- ne only) Silent mode activated. Telephone locked. Display keys: pressing a display key activates the function shown associated with it on the screen.
  • Page 7: Welcome Screens

    Description of the screens and Bluetooth® handset Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key.
  • Page 8: Call Management Screen

    Description of the screens and Bluetooth® handset Call management screen Application screen Date Incoming call icon Time and status icon Date Application name Time and status icon Call holding icon Call in progress icon Application screen Incoming call presenta- tion screen. This screen is temporarily displayed when a Events screen call arrives and shows the...
  • Page 9: Ip Touch Bluetooth® Wireless Handset

    Description of the screens and Bluetooth® handset • Batteries IP Touch Bluetooth® Wireless handset (only available on Alcatel-Lucent IP Touch 4068 Phone set) Off-hook/On-hook and Volume/Mute keys Off-hook/On-hook: Green flashing: normal press this key to take or operation. terminate a call Green steady: handset charging.
  • Page 10: Using Your Telephone

    Using your telephone Other Making a call Receiving a call Paul is calling dial directly lift the number lift the receiver number lift the lift the receiver hands free press the key next to the the number receiver required (IP Touch Bluetooth® required receiver (IP Touch...
  • Page 11: Activating The Loudspeaker During A Conversation (Receiver Lifted)

    Using your telephone Activating the loudspeaker during a conversation (receiver lifted) - Make calls via your programmed call keys Loudspeaker 10:30 Helen the loudspeaker key flashes PERSO Paul Conversation 00:23' access the find the correspondent you call the chosen during a activate loudspeaker 'Perso' page want to call from the...
  • Page 12: Call Back An Unanswered Call

    Using your telephone Answering an internal call in intercom mode Call back an unanswered call 2.11 • Call back the last caller You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode.
  • Page 13: Mute, So That Your Correspondent Cannot Hear You

    Using your telephone Mute, so that your correspondent cannot hear you 2.13 You can hear your correspondent but he/she cannot hear you: • The terminal: The key lights up Paul Conversation 00:23' during a disable microphone conversation The key is no longer lit resume the conversation •...
  • Page 14: During A Conversation

    During a conversation Other Answer call displayed: Making a second call during a conversation Take call John Conversation 00:23 line key for which the first call is on hold New call icon is flashing Paul John Conversation 00:23' Conversation 00:23 •...
  • Page 15: Three-Way Conference With Internal And/Or External Correspondents (Conference)

    During a conversation • If the number receiving the transfer answers: Talk simultaneously to more than 2 correspondents Transfer You are in a conference call with 2 correspondents. To add another correspondent to the conference: You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above.
  • Page 16: Intrusion Into An Internal Conversation

    During a conversation • • Recover the call on hold: To recover the parked call: Park/retrieve call To automatically take the parked call, pick up the handset of the parking destination set. Paul Paul On hold Conversation 00:23' 10:30 Settings My services Consultation key associated with the...
  • Page 17: Adjust Audio Volume

    During a conversation Adjust audio volume 3.11 During a call, to adjust the volume level of the loudspeaker or receiver: Paul in conversation during a adjust audio volume conversation Signal malicious calls 3.12 This key lets you signal a malicious call. If this call has Malicious an internal source, it is signalled to the system by a special message.
  • Page 18: Answering The General Bell

    Sharing Other Answering the general bell Call pick-up You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. Ni g ht servi c e call pi c k up •...
  • Page 19: Hunting Groups

    Sharing Calling an internal correspondent on his/her pager Hunting groups • Hunting group call: The number called does not answer and you know that the person called has a pager: certain numbers can form a hunting group and can be called by dialling the group number. Paging number called number called...
  • Page 20: Calling A Correspondent On His/Her Loudspeaker

    Sharing Calling a correspondent on his/her loudspeaker Send a voice message copy Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone: new voice mes s LS announce Paul personal code your correspondent Consult display number of new and old does not reply messages you are connected to the loudspeaker on your correspondent’s...
  • Page 21: Broadcasting A Message On The Loudspeakers Of A Station Group

    Sharing Broadcasting a message on the loudspeakers of a station group 4.11 A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: speak, you have 20 seconds number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker.
  • Page 22: Keep In Touch

    Keep in touch Other Diverting calls to another number (immediate diversion) Diverting calls to your pager The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). Radio paging Callers will thus be able to contact you while you are moving around the company: Immediate forw a diversion is acknowledged number to be...
  • Page 23: Cancelling All Diversions

    Keep in touch Cancelling all diversions Do not disturb 5.10 Do not disturb on/off Deactivate Deactivate forw programme another type of You can make your terminal temporarily unavailable for all calls. diversion Settings My services Consultation Cancelling a specific diversion Do not disturb &...
  • Page 24: Consulting Written Messages

    Keep in touch Consulting written messages 5.12 The light indicates that messages have been received. display name of sender, with new text messa Read message number of date, time and ranking of messages received message Recall Save Next message call back sender of record message next message message...
  • Page 25: Managing Your Charges

    Managing your charges Other Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. 10:30 Settings My services menu reach the 'Menu' page Consultation Additional servi c Business accou n code number of number required...
  • Page 26: Programming Your Telephone

    Programming your telephone Other Modify the password for your phone set Initializing your voice mailbox enter your personal code then record 10:30 Settings Phone Password light flashes your name according to voice guide menu instructions reach the 'Menu' page Your personal code is used to access your voice mailbox and to lock your telephone. Apply old code new code...
  • Page 27: Adjusting The Audio Functions

    Internal call External call Priority Call Adjusting screen brightness (Alcatel-Lucent IP Touch 4038 Phone) select the type of call to which the ringing is to be associated 10:30 Settings Phone Contrast menu...
  • Page 28: Selecting Language

    Programming your telephone Other possibilities: Selecting language Modify Erase 10:30 modify contents delete Settings Phone Language menu of entry displayed reach the 'Menu' Programming direct call keys (F1 and F2 keys) page 7.10 Speed dial My services enter your select the language of your personal choice password...
  • Page 29: Programming An Appointment Reminder

    Programming your telephone Lock / unlock your telephone Programming an appointment reminder 7.12 7.14 You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). 10:30 Lock your telephone is menu locked/unlocked 10:30...
  • Page 30: Forward Your Calls To The Associated Number

    Modify the associated number 7.18 Installing a Bluetooth® Wireless Technology handset (matching) - Alcatel-Lucent IP Touch 4068 Phone 7.21 The associated number can be a phone set number, the voice mail number or the pager number. Before a Bluetooth® headset can be used, it must be correctly matched to the terminal.
  • Page 31: Deleting An Accessory (Headset, Handset, Etc.): Bluetooth® Wireless Technology

    Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP Touch 4068 Phone 7.24 Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone) 7.22 The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter Refer to the user documentation supplied with the headset.
  • Page 32: Acd: Agent Set/Supervisor Station

    Close an agent session (LogOff) Perso Available Agent Perso Unavailable WrapUp LogOff Apply the session is Supervisor Queue info closed LogOff Private info Welcome guide ACR manage. enter your personal password Alcatel-Lucent IP Touch 4038/ 4068 & 4039 Digital Phone sets...
  • Page 33: Supervisor Station

    Agent number : Listen Intrusion Restrictive Permanent Open a supervisor session (LogOn) Cancel Alcatel-Lucent IP Touch 4038/ 4068 & 4039 Digital Phone sets 10:30 LogOn menu by pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor enter the identifier...
  • Page 34: Writing Accented Or Special Characters With The Phone Keyboard

    Annex Character Keyboard Character Keyboard î Ł Writing accented or special characters with the phone keyboard ï ł ”i ð Ń The following table describes all the accented or special characters that you can write from your keyboard. ñ ń The column 'Keyboard' describes the combination of typing keyboard characters to display the desired character.
  • Page 35: Guarantee And Clauses

    Declaration of compliance Acoustic shock protection We, Alcatel-Lucent Enterprise, declare that the products covered by this user guide are The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for compliant with the primary requirements of the Parliament and Council Directive 1999/5/ a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuous CE.