Alcatel-Lucent OmniPCX IP Touch 4018 User Manual
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Also See for OmniPCX IP Touch 4018:
- User manual (30 pages) ,
- Installation manual (29 pages) ,
- Owner's manual (2 pages)
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Summary of Contents for Alcatel-Lucent OmniPCX IP Touch 4018
- Page 1 Alcatel-Lucent OmniPCX Office Alcatel-Lucent IP Touch 4018 Phone Alcatel-Lucent IP Touch 4008 Phone Alcatel-Lucent 4019 Digital Phone...
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Page 3: User Manual
User manual Introduction How to use this guide Thank you for choosing a telephone from the IP Touch 4008/4018 Phone/4019 Digital Phone range manufactured by Alcatel- Lucent. Lift the receiver. Line key. Your terminal has a new ergonomic layout for more effective communication. Hang up. -
Page 5: Table Of Contents
Contents Getting to know your telephone ....... . p.6 Keep in touch..........p.18 Using your telephone . -
Page 6: Getting To Know Your Telephone
Back/Exit key: to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct a character you entered. Hang-up key: to terminate a call. Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone). •... -
Page 7: Using Your Telephone
4008/ the line that is lit 4018 phone only) Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch 4008/ 4018 Phone only) long press or first letters of your select the name from press twice correspondent’s name... -
Page 8: Make A Call Using The Personal Phone Book
'redial' directly (0 to 9) key(short Filtering calls using the voice mailbox (Alcatel-Lucent IP Touch press) 4008/4018 Phone only) Call back on the last 10 number dialled This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. -
Page 9: Receiving Intercom Calls
Using your telephone Receiving intercom calls Mute, so that your correspondent cannot hear you 1.10 1.12 You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode. You can hear your correspondent but he/she cannot hear you: The identity of the caller is displayed on the screen. -
Page 10: During A Conversation
During a conversation Other Making a second call during a conversation Answering a second call during a conversation • A second correspondent is trying to call you: conv. the first call is on hold conv. call during a number of call back the last conversation second... -
Page 11: Transferring A Call
During a conversation Cancel the conference and remain with your second correspondent (your first call is placed on hold) Transferring a call • To transfer your call to another number: “conference” programmed key conv. the first call is on hold hang up on all correspondent during a no. -
Page 12: Store A Number
During a conversation Placing an outside call on hold (parking) Store a number 2.10 You can place an outside call on hold and recover the call on another telephone: During a call, to save the number onto a call key: conv. -
Page 13: Meet Me' Conference
'Meet me' conference The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the Other rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. Join a 'Meet me' conference Initiate a 'Meet me' conference Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum). -
Page 14: Answering The General Bell
Sharing Other Receiving supervised call ringing Call pick-up To receive the special ringing for calls to another number: You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. •... -
Page 15: Calling An Internal Correspondent On His/Her Pager
Sharing Hunting groups Answering a call on your pager • Hunting group call: A call on your pager can be answered from any telephone within the system. Certain numbers can form a hunting group and can be called by dialling the group number. your pager beeps 'answer paging' your group... -
Page 16: Sending A Written Message To An Internal Correspondent
Sharing • The 27 standard messages are shown below: Call me back 15 Meeting on ___ (*) Sending a written message to an internal correspondent Call me back tomorrow 16 Meeting on ___ at _:_ (*) 4.10 Call me back at _:_ (*) 17 Out for a while Call back _____ (*) 18 Absent for the rest of the day... -
Page 17: Sending A Recorded Message To A Number / A Distribution List
Sharing • * To record a comment : Broadcasting a message on the loudspeakers of a station group 4.13 Record recording A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: start recording the comment recording speak, you have 20 seconds... -
Page 18: Keep In Touch
Keep in touch Other Selecting calls to be diverted Diverting your calls to your voice message service When a diversion is applied, you can select the types of call to be diverted: outside, internal, all. Forward Immediate»VM diversion is acknowledged type of call diverted is Forward Ext/Int... -
Page 19: Personal Assistant : Reaching You With One Number Only
Keep in touch Personal assistant : reaching you with one number only Forwarding your calls from the receiving terminal (“Follow me”) You wish to receive your calls in your present location: Use the “Follow me” function. Settings Assistant Menu Forward Followme select type of diversion select the 'diversion'... -
Page 20: Cancelling All Diversions
Keep in touch Cancelling all diversions Leaving a recorded message for internal callers 5.11 5.14 You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Forward Cancelfwd. Forward Text press the 'call select the 'diversion' forward' function function... -
Page 21: Consulting Written Messages
Keep in touch • The 27 standard messages are shown below: During consultation of a message, pressing the 'i' key provides access to the following functions: ( Call me back 15 Meeting on ___ (*) Call me back tomorrow 16 Meeting on ___ at _:_ (*) erase message Clear Call me back at _:_ (*) -
Page 22: Managing Your Charges
Managing your charges Other • When the internal correspondent who has taken the call on-hooks, you are called back and can: 1. Read information concerning call (cost, duration, number of units...). Charging your calls directly to business accounts name of internal user and cost of You can charge the cost of your outside calls to business account numbers. -
Page 23: Programming Your Telephone
Programming your telephone Modifying your personal code Other Your personal code is used to access your voice mailbox and to lock your telephone. Initializing your voice mailbox Settings Options Password enter your personal code then record light flashes your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. -
Page 24: Adjusting Screen Brightness
Programming your telephone Activate/disable meeting mode (progressive ringing) Selecting language Progressive to deactivate to activate apply your choice Settings Options Activate/deactivate discreet ring mode Language Beeps select the language apply your choice to deactivate to activate apply your choice of your choice Adjust ringer volume while a call arrives Make a call using the personal phone book call... -
Page 25: Programming An Appointment Reminder
Programming your telephone Programming an appointment reminder Broadcasting background music on your loudspeaker 7.11 You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). You can broadcast background music on the loudspeaker of your telephone (depending on configuration): when telephone is not in use, Appointment Temporary... -
Page 26: Agent Set
ACD : Agent set Other Agent set Changing the operating status of the set A call centre solution allows optimum distribution of calls to agents according to their availability and skills. The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these codes. -
Page 27: Guarantee And Clauses
Declaration of compliance Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel- We, Alcatel-Lucent Enterprise, declare that the products covered by this user guide are Lucent. All other trademarks are the property of their respective owners. The information compliant with the primary requirements of the Parliament and Council Directive 1999/5/ presented is subject to change without notice.