Additional Features; Definitions; Forwarding Between Attendants - Alcatel-Lucent 4035 User Manual

Additional features can be accessed via the pre-programmed SERVICE key (see the Alcatel
4035 attendant set - Introduction to the 4035 attendant set - Preprogrammed and
programmable keys) when the operator set is in conversation with an external party.
4.1

Definitions

Forwarding between attendants

The attendant can forward an internal or external call to another attendant (or attendant group)
when the destination attendant set is in service and available.
Routing with chained extend
Routing with chained extend allows the operator to transfer a call to the outside from an internal
set. The external party is rerouted to the attendant set as soon as the internal user has hung up.
The attendant can thus successively route the same call to several destinations.
Routing with charged extend
During the routing of an external outgoing call to an internal user, charged extend activates
call-back to the attendant set on internal set on-hook. Answering the call-back displays the identity
of the set and the number of charge units charged to this set.
Routing with extend and camped-on release
During the routing of an external call to a busy internal set, the attendant can put the call in the
waiting queue with camp-on release.
When the internal user hangs up, the set is not rung, but the external call returns on call-back to
the attendant set. The attendant can then route it to the called user.
Decimal or DTMF calling transparency
Calling transparency is used to send additional dialed digits over the line to the remote party. This
dialing can be decimal (rotary/pulse) or DTMF (tone) type.
Cut-off or flashing
This feature sends a calibrated cut-off or flash on the line to call-back, at the remote end, a dialing
register or translator before sending dialed digits in transparency mode.
Temporary suppression of automatic transfer
When the Automatic transfer feature has been activated, the attendant can make this automatic
transfer temporarily inactive. For example, this allows the attendant to route the incoming call
towards an internal set on a more manual basis.
4.2 Forwarding between attendants
The attendant is in conversation with a party:
Pressing the SERVICE fixed key activates the associated LCD segment combination
4-1