Call Transfer (Routing); Automatic Transfer - Alcatel-Lucent 4035 User Manual

3.1

Call transfer (routing)

The attendant is in conversation with a user (internal or external user).
Note:
For an external call handled by the attendant and transferred to an internal set, the charge units are
charged to the attendant set when it is the last set to be involved in the call (in the case of no answer to a
transfer, for example).
The screen displays:
The attendant switches to consultation call mode (see the Alcatel 4035 attendant set -
Attendant set operation 1 - Consultation call).
Example:
In this mode, the attendant can either directly transfer the call (routing without presentation), or
orally present the call to the second user before transferring it (transfer with presentation).
3.1.1

Automatic transfer

The Automatic transfer function is used to route a call to a free user immediately after user
dialing without the attendant performing a transfer operation.
When the MENU, then and AutTrf keys are pressed, the screen displays:
3-1